Christmas Delivery Dates

It’s that time of year again! We’re all rushing around trying to buy all of our Christmas presents and we forget all about sending them! Take control during this festive season by making sure your gifts arrive on time – Santa isn’t the only person sorting out deliveries this time of year!

If you are looking to send within the UK the last posting dates are:

  • UK Standard Delivery – Monday 19th December
  • UK Standard Plus – Wednesday 21st December (by 4.30pm)
  • UK Special Delivery – Thursday 22nd December (by 4.30pm)

If you are just looking to find out about European or International posting dates – look no further as we’ve provided all of the helpful dates below.

These dates are just guidelines; for more information please use the provided links.

  • Rest of the World – by Friday 2nd December
  • Eastern European – by Wednesday 7th December
  • Western Europe, USA & Canada – by Friday 9th December

For specific countries > www.royalmail.com/greetings

For International updates > www.royalmail.com/service-update/international

Customer Service Christmas Opening Hours

If you’re ordering online and want to make sure that your parcel will arrive before Christmas Day, contact Santa’s little helpers in the Customer Services team on 01926 459 859 - they are more than happy to help!

Our opening hours are 8.30am - 8.30pm Monday to Friday and 9.00am - 5.00pm Saturdays until the below dates –

  • Christmas Eve 24th – 9:00am - 5:00pm
  • Christmas Day 25th – Closed
  • Boxing Day 26th – Closed
  • Tuesday 27th December – 9:00am - 5:00pm
  • Wednesday 28th December – 9:00am - 5:00pm
  • Thursday 29th December – 9:00am - 5:00pm
  • Friday 30th December – 9:00am - 5:00pm
  • New Year’s Eve – 9:00am - 5:00pm
  • New Year’s Day – Closed
  • Saturday 2nd January – 9:00am - 5:00pm
  • Monday 2nd January – Closed
  • Tuesday 3rd January – Back to normal hours

Normal deliveries/returns will return on Thursday 29th and Friday 30th December, Royal Mail will close for New Year’s Eve and New Year’s Day and then service will return to normal again on Tuesday 3rd January (excluding Scotland and Sunday deliveries).

We hope you’ve found this guide useful, if you haven’t found the information that you’re looking for please call our Customer Services team on 01926 459 859 – and Merry Christmas from Bravissimo.

Delivery

UK Standard Delivery – First Class Post

  • We aim to despatch your order within 2 working days.
  • You can expect delivery within 4 working days when selecting UK Standard Delivery.
  • We will send your order by First Class Royal Mail.
  • Royal Mail parcels are generally delivered with your normal post.
  • If stock is not available at our Warehouse, but is at one of our shops, we will recall it from the shop and post it as soon as possible and this typically takes 4-7 days.

Please note that at busy times, it may take us a little longer to despatch items to you.
*Delivery times and dates are subject to our service provider Royal Mail.

UK StandardPLUS Delivery - Same Day Despatch

Orders must be placed by 4:30pm, Monday-Friday, to guarantee same day despatch.

  • Track your parcel and choose a safe place for the postman to leave it if you are not at home.
  • Does not require a signature when the parcel is delivered.
  • With our StandardPLUS service over 95% of parcels are delivered the next day. All remaining parcels will be delivered within the normal Royal Mail First Class service.
  • We can only offer StandardPLUS delivery on items in stock at our warehouse only. Some items maybe in stock but at one or more of our shops. If you place an order for one of these items, we will recall it from one of our shops and despatch it to you as soon as we possibly can by Royal Mail Standard 1st Class Service.

StandardPLUS exceptions:

  • Orders placed after 4:30pm - will be despatched on the next working day.
  • Orders placed on a Saturday, Sunday or a Bank Holiday - will be despatched on the next available working day.

Click & Collect

You can choose to have your order delivered FREE to one of Our Stores.

  • Choose your preferred store when you place your order.
  • We will need your email address and contact telephone number so that we can contact you when your order has arrived at the store and is ready for you to collect.
  • We would normally expect your parcel to be available for collection from your chosen store within 2-4 working days.
  • Usual delivery times can be longer if the items you have ordered are located at another of our stores or we are waiting to receive them from a supplier.
  • Once you've received an email from us to tell you your order is in store simply take your order number or confirmation email into the store to pick up your order.
  • For directions and details of store opening hours can be found here at Our Stores.
  • We will ask you to sign your receipt to confirm you have collected it.
  • You can even send someone else to pick up your parcel. All we ask is that they have a copy of your email or the order number with them, and they will be asked to sign the receipt on your behalf.
  • We'll be happy to hold your parcel for up to 10 days and we will send regular reminders to you by email so you don't forget to pop in and collect it.
  • If you don't think you'll be able to get in to the store, or if you change your mind and want the parcel posted or cancelled you can call our Customer Services Team on 01926 459 859 and they will be happy to help. You can also email them at customer.services@bravissimo.com.
  • If you do change your mind and cancel your order we will process your refund within 48 hours but it may take up to 7 days to appear on your statement.
  • If after 10 days you've still not had chance to collect your order, don't worry we will post it to you at the billing address we have registered for you just like a regular order. The parcel will be delivered using Royal Mail's First Class Service and this will cost £3.95.

UK Next Day Delivery

Orders must be placed by 4:30pm, Monday-Friday, to guarantee next working day delivery.

  • Royal Mail requires a signature for Special Delivery packages, so someone needs to be available to sign for it at the delivery address.
  • We can send your order using Royal Mail's Special Delivery service which is guaranteed to get to you the next working day (subject to stock availability).
  • We can only offer special delivery on items in stock at our warehouse only. Some items maybe in stock but at one or more of our shops. If you place an order for one of these items, we will recall it from one of our shops and despatch it to you as soon as we possibly can by Royal Mail Standard 1st Class Service.

Special Delivery exceptions:

  • Orders placed after 4:30pm - will arrive the second working day.
  • Orders placed on a Friday - are guaranteed for Monday but maybe delivered on Saturday.
  • Orders placed on a Saturday, Sunday or a Bank Holiday - will arrive the second working day.
  • There are no deliveries on a Bank Holiday.
  • For more information on Special Delivery visit the Royal Mail website.

International Delivery

  • All international orders are sent by UK Royal Mail Air Mail service.
  • Customers in Europe should add a further 5-10 working days and customers outside Europe should add a further 10-15 working days to the UK standard delivery dates.

Customs and import duties

  • If you live outside the EU local customs or import duties may be charged when your parcel reaches your country. We have no control over these charges, so unfortunately cannot predict what they will be.

Returns and Exchanges

The Bravissimo Guarantee

Whether you've taken advice from one of our bra fitters or you've ordered your usual bra size, it's important that you feel your purchase is comfortable and supportive. If once you've worn your bra, you feel it's too uncomfortable, or you are unhappy with it for any reason then we recommend you stop wearing it and contact us so that we can give some further fitting advice or suggest an alternative style.

Click here for more FAQs regarding returns and exchanges.

We hope that you will be pleased with your order but, if you are not, we are happy to refund or exchange items. All we ask is that you return them to us unworn, with all the original labels, within 28 days please.

Spanx - We are unable to offer an exchange or refund unless the packaging remains unopened and undamaged, unless faulty. This is due to health and hygiene reasons and the nature of the product. This policy does not affect your statutory rights relating to faulty or misdescribed goods. We want you to be happy with your purchases so if in doubt please contact our Customer Service team on 01926 459 859.

Briefs and Swimwear - We are more than happy for you to try on any briefs or swimwear to see how they fit and look however we do ask that you please try these items on over your own underwear in the interests of both health and hygiene. If you need to return them for any reason we are able to accept them as long as they are unworn and still have the tags on. This policy does not affect your statutory rights relating to faulty or misdescribed goods. We always want you to be happy with your purchases so if in doubt please contact our Customer Service team on 01926 459 859 for more information.

Returns from the UK

We offer FREE returns within the UK

  • Use the freepost label included in your order, printing a freepost label from our website or in one of our shops. If you are looking to exchange any items no further postage and packaging charges will be incurred.
  • Bravissimo will insure your parcel if you obtain a free proof of postage certificate from the Post Office (UK customers only). If you do not have your postage paid returns label to hand, you can download and print one off here.
  • If you are returning all items you have ordered, we will also refund your standard postage and packaging costs in accordance with the Consumer Contract Regulations, as long as you let us know. This can be by calling us on 01926 459 859, emailing us at customer.services@bravissimo.com or by completing this cancellation form, within 14 days of receiving your order to let us know. You will still have 28 days to return your order to us in this case.

Exchange your order online and in-store

  • If you would like to exchange any of the items you have ordered there are no further postage and packaging charges to pay.
  • You can place your exchange order online by logging into your account - just shop as normal on our website for your exchange items and when you get to the shopping bag you will have the option to click on the button "Place an Exchange Order".
  • We'll ask you to confirm the delivery address for the exchange order, and then we'll hold the stock for you, until your returned parcel has been received and processed. Alternatively, you can call and speak to one of our Customer Service Team on 01926 459 859 or email us at customer.services@bravissimo.com.

Returns from overseas

When returning goods from overseas please mark your package as clearly as possible RETURNED GOODS, not forgetting to pay your return postage.

  • The address your parcel needs to be returned to is: Bravissimo Pepperberry, Unit 7-8 Spa Park, Juno Drive, Leamington Spa, Warwickshire, CV31 3AJ, United Kingdom.
  • Please ensure that all parcels are securely sealed and are only returned on a standard airmail service and always obtain a certificate or receipt of posting.
  • Please note that we are unable to accept parcels that have been returned to us via a courier service, insured postal service or any other service that requires a signature upon receipt.