Standard delivery – First Class Post

We aim to despatch your order within 3 working days, so you can expect delivery within 5 working days – if you live overseas this may take a little longer.

Some items that show as in stock on our website have slightly longer delivery times – around 7-10 days. This is usually because they are not available at our warehouse, but they are in stock at one or more of our shops. If you place an order for one of these items, we will recall it from one of our shops and despatch it to you as soon as we possibly can.

Please note that at busy times, it may take us a little longer to despatch items to you.

We will send your order by First Class Royal Mail and it will generally be delivered with your normal post. Please let us know if you would like your order to be sent to an alternative delivery address.

Royal Mail Special Delivery (UK customers only)

These orders must be placed by 2:30pm, Monday-Friday, to guarantee next working day delivery.

We can also send your order by Special Delivery which is guaranteed to get to you the next working day (subject to stock availability).

We can only offer special delivery on items in stock at our warehouse. Some items maybe in stock but at one or more of our shops. If you place an order for one of these items, we will recall it from one of our shops and despatch it to you as soon as we possibly can.

Special Delivery Exceptions:

• Orders placed after 2:30pm - will arrive the second working day.
• Orders placed on a Friday - are guaranteed for Monday but maybe delivered on Saturday.
• Orders placed on a Saturday, Sunday or a Bank Holiday - will arrive the second working day.
• There are no deliveries on a Bank Holiday.

For more information on Special Delivery visit
http://www.royalmail.com/portal/rm/content1?catId=400026&mediaId=22700558

Please note that Royal Mail requires a signature for Special Delivery packages, so someone needs to be available to sign for it at the delivery address.

Customs and import duties

If you live outside the EU, please be aware that local customs or import duties may be charged when your parcel reaches your country. We have no control over these charges, so unfortunately cannot predict what they will be.

Returns

The Bravissimo Guarantee

We hope that you will be pleased with your order but, if you are not, we are happy to refund or exchange items. Please return them to us unworn, with all labels intact, within 28 days. You can do this free of charge in the UK by either using the freepost label included in your order, by printing a freepost label from our website or via one of our shops. If you are looking to exchange any items no further postage and packaging charges will be incurred.

Returns from the UK

If you are returning your order from within the UK, Bravissimo is happy to pay for the return First Class postage of your parcel – simply stick the postage paid returns label that is enclosed with your order onto your parcel. Bravissimo will insure your parcel if you obtain a free proof of postage certificate from the Post Office (UK customers only). If you do not have your postage paid returns label to hand, you can download and print one off here.

Returns from overseas

When returning goods from overseas please mark your package as clearly as possible RETURNED GOODS

The address your parcel needs to be returned to is Bravissimo, PO Box 2773, Warwick, United Kingdom CV34 6YA.

Please ensure that all parcels are securely sealed and are only returned on a standard airmail service and always obtain a certificate or receipt of posting.

Please note that we are unable to accept parcels that have been returned to us via a courier service, insured postal service or any other service that requires a signature upon receipt.