Jobs at Bravissimo

We are a dynamic multi-channel retailer offering a wide range of products from lingerie, swimwear and nightwear in D cup and above; to our newest clothing range, Pepperberry, with unique curvy sizing to fit and flatter bigger boobs. We pride ourselves on treating our customers as individuals and giving them the best possible service and advice across all Retail and Ecommerce channels, ensuring our customers get the perfect fit every time, inspiring them to celebrate their figures and feel great about themselves.

We have won many awards for our products, service, entrepreneurial approach and originality, and for the last 9 years we have been one of the Sunday Times 100 Best Companies to work for.

Our CFC team ensures the distribution process runs smoothly and efficiently. It is each team member’s job to provide excellent service to our shops as well as our customers by picking, quality checking, packing and distributing all customer orders in an accurate and timely manner. The team is also responsible for receiving, putting away and accurately locating all stock entering the Customer Fulfilment Centre, be it delivered from a supplier, returned from a customer or through shop transfers. In essence, without the CFC our lovely customers would not receive any of their orders and our shops would not have any stock to sell – so their jobs are essential to Bravissimo’s success!
We don’t currently have any vacancies within this team
The lovely ladies in our customer services team are the first port of call for any customer wanting to get in touch with us. They take phone calls and reply to customer emails to process orders, exchanges or refunds, answer product queries or give fitting and styling advice. They are all trained fitters and are even able to do a bra fitting over the phone and via web chat! The team has the responsibility to develop, implement and improve customer service operations within ecommerce, ensuring that we meet or exceed our customers’ expectations consistently. Furthermore, they also collate all customer feedback to enable us to constantly improve our service and procedures.
Customer Service Consultant - Head Office (Leamington Spa)

Customer Service Consultant

37.5 hours per week permanent contract

About the Job

We are looking for a Customer Service Consultant to join our lively and friendly team. The main focus of the role is to maximise the experience our customers receive when they contact us via eCommerce, telephone, by email, in writing or through social media.

All consultants are trained fitters and can offer style and product advice for both Bravissimo and Pepperberry products. As well as providing customers with fitting and style advice when customers call to place orders, the team have a number of daily administrative duties including dealing with customer queries, returned items, exchange orders and investigate any faulty items or lost parcels. All consultants also spend time each month at our Leamington store helping customers and performing general store duties.

The opening hours for Customer Services are 8.30am and 8.30pm Monday to Friday and 9am-5pm Saturday, plus Bank Holidays and Sundays as required. Your normal working pattern will involve you working shifts across our opening hours, being fully flexible in line with the needs of the business.

About you

At Bravissimo/Pepperberry, providing an exceptional level of customer service is the driving force behind the company, and the most important quality for our Consultants to have is that they always put the customer at the heart of everything they do. It is also essential that you want to be part of a team that is dedicated to giving our customers an excellent level of service and you should genuinely love going the extra mile to help others. Previous experience of the lingerie industry is not necessary, as full training will be given. You will need to possess IT skills as the majority of your role will be carried out on a computer.

If you think this is the job for you, please send a letter explaining why you would love to work for Bravissimo/Pepperberry and why you would like to be considered for the role, along with your CV, to:

Louise Gardner, Bravissimo, Imperial Court, Holly Walk, Leamington Spa, Warwickshire CV32 4YB or alternatively via email to: louise.gardner@bravissimo.com.

Please note that the letter forms part of the application process and therefore needs to be included with your CV.

Previous applicants for a position in Customer Services within the last 6 months need not apply.

No agencies please.

Our finance team are experts on numbers and work with all areas of the business to set the annual budgets as well as supporting the business in forecasting the company’s financial performance for the year ahead. They love a good spreadsheet and are real devils for detail. They produce all our financial trading reports and analyse our accounts throughout the year. The team also takes responsibility for our legal obligations around the financial management of the business as well as cash flow monitoring, paying suppliers and supporting teams to better manage their spend against their budget. In other words, they make sure Bravissimo has the financial savviness and funds to continue to grow and help women feel good about themselves!
We don’t currently have any vacancies within this team
Our HR team are here to ensure we have the right people with the right skills in the right positions at the right time, and every single person at Bravissimo truly lives the company values and is genuinely passionate about their job and about providing the best customer service. HR incorporates recruitment, payroll and benefits, management of HR information, policies and procedures, learning and development, internal communications, our charity partnership and employee engagement across the business. In a nutshell, the HR team continues to build on the success of our company by constantly looking at ways to make Bravissimo an even better place to work!
We don’t currently have any vacancies within this team
Our IT guys and gals work hard to ensure that the company IT and web infrastructure is working efficiently at all times with minimal disruptions to our business operations or our customers. The development team support our business by providing our core internal and customer facing systems, continuously improving them to enhance our customers’ experience. The IT Helpdesk provides the first port of call for all our teams across the business to resolve the various little (or big) incidents that can happen on a daily basis, including networks, servers, computers, shop equipment and phones.
SQL Server DBA - Head Office (Leamington Spa)

Salary - Competitive

About the job

We are looking for a competent and highly motivated SQL Server DBA with report writing skills to join our data team.

You will be responsible for supporting a small but business critical SQL Server estate consisting of transactional databases that support our retail, web, customer service and warehouse operations and Business Intelligence (BI) databases that support our business analytical requirements.

This is an exciting time to be joining the data team as we move our infrastructure including SQL Servers from a physical to a virtual environment.

We are also planning major BI projects such as an overhaul of our ETL and cube architecture, the introduction of business-wide KPIs/dashboards and the migration of our end-user analytical tool from ProClarity to XLCubed.

This role would particularly suit a junior DBA who is looking to take on more responsibility and to broaden their skillset.

About you

You will have 1-2 years SQL Server database administration experience with a good understanding of core DBA responsibilities (installation and configuration, back-up and restore, index and statistics maintenance and performance troubleshooting).

You will be confident in writing T-SQL and have some understanding of query optimisation e.g. the use of indexes.

You will have experience of using SQL Server Reporting Services and know how to build and deploy reports.

You will be familiar with the use of database performance monitoring tools; built-in DMVs, Perfmon, 3rd party tools such as SQL Sentry or Spotlight.

You will be a proactive problem solver with good communication skills and be passionate about what you do.

Any experience of the following would support your application; use of SQL Server in a virtual environment, SSIS, SSAS, High Availability (HA) and Disaster Recovery (DR), SQL Server replication, data warehouse design.

Working at Bravissimo is fun and challenging, offering the opportunity to develop your career in an organisation that puts customers at the heart of what it does.

If you feel that you’re the person that we’re looking for then please provide us with your CV, details of your current salary and benefits package, your notice period and a covering letter, letting us know why you’d like to join us and what it is about you and your skills that make you perfect for this position. Please send to:

Michele Wood, Bravissimo, Imperial Court, Holly Walk, Leamington Spa, Warwickshire CV32 4YB or alternatively via email to: Jobs@bravissimo.com.

Closing date for applications is 25th June and the recruitment day will be held in Leamington Spa.

No agencies

Our marketing team is responsible for developing and delivering our agreed marketing plan for the year to drive sales through customer retention and recruitment. From our website through to our emails, magazine, social media activity and PR they ensure all activity is true to our brand tone of voice, image and target market with the majority of our activity designed in house. All of this promotes visitors to our stores and website and engages our customers with our brand. Some of this is purely ecommerce focussed, for example search marketing and online advertising, whereas other elements are retail focussed, for example launching an exciting new shop. The team also plans and delivers seasonal photo shoots which successfully sell our products and communicate our brand image.
We don’t currently have any vacancies within this team
Our merchandising team ensures that we have the right products available in the right channel at the right time and in the right quantities. They manage styles into the business and manage the stock distribution to our shops throughout the product lifecycle to give our customers the best possible choice and availability of our products. The merchandising team is a hub of information for many teams across the business, particularly the marketing team, where they work together making decisions as to which products to feature in our communications and they also ensure our customer facing teams and the team at the Customer Fulfilment Centre have the information they require to do their jobs.
We don’t currently have any vacancies within this team
Our product team is responsible for designing and developing our own brand collections from trend concept, garment design, pattern cutting and fit through to production alongside buying and selecting branded product. Developing and buying our collections for our multi-channel business and managing suppliers and factories to ensure great quality product is delivered to our customers.

Our Buying Team
Our buyers are dedicated to sourcing, selecting, buying and developing our wonderful products across all our ranges. Working closely with our suppliers, they ensure we offer the right mix of products and styles for our customers. They are responsible for what we buy and develop, and full critical path management to ensure all products are delivered on time and are of wonderful quality and great value. Our buyers are responsible for everything from trend research, customer and competitor analysis through to orders being placed in the factory and work very closely with the merchandising and marketing teams.

Our Technical Team
Our technical team is made up of pattern cutters, garment technologists and fabric technologists who are responsible for full production management and all aspects of fit, fabric, make-up and quality of our fabulous own label products. They create patterns
in-house to ensure our products are well made and of great fit for our customers. They cut and sew prototypes, fit samples and do the grades for all product categories. They manage the sealing process from handover to factory through to bulk production and approve all fabrics and garments to ensure every single product fits fantastically and is of great quality for our customers at all times.
We don’t currently have any vacancies within this team
The retail team includes Retail Operations, Area Managers, Shop Management Teams as well as our many lovely Consultants in shops all over the country. Together they are responsible for ensuring that our customers receive the highest level of service, fitting and styling advice in a consistent manner across all stores to meet or exceed our customer expectations, as well as the general effective and efficient running of the shops. For managers this includes managing, developing and supporting the retail team, controlling stock accuracy, accurate reconciliation and budgeting, maintenance of the shop, visual merchandising and analysing the shop performance in order to identify improvements to procedures.

As a Consultant, whether it’s on the shop floor, in the fitting rooms or at the tills, great customer service also includes handling incoming garments and making sure the store looks attractive. And of course staying fully informed about all our campaigns and sales activities. Working in Retail means you represent Bravissimo – you inspire, guide and help our customers in every way, ensuring they leave our stores having had a truly fantastic experience that made them feel good about themselves!
Retail Assistants - Cambridge

Retail, Cambridge - Retail Assistants

Various contracts available

£7.48 per hour

We are looking for Retail Assistants to join our shop in Cambridge!

About you

  • Are you naturally positive and enthusiastic?
  • Are you passionate about giving amazing service?
  • Do you genuinely love speaking to people?
  • Would you like to help customers feel great about themselves?

If this sounds like you, why don’t you come and work with us?

About the job

This job is about creating a fantastic experience for our customers, ensuring that each and every one of them leaves our shop feeling amazing. Combining your passion and understanding of our service and products, you will work with the rest of the team to deliver first class service in a fast-paced, dynamic environment. The role also includes dealing with stock, both on the shop floor and behind the scenes, as well as operating the till system. Previous experience of the lingerie industry is not needed as full training will be given.

You will need to be flexible regarding working hours, e.g. available to work weekdays as well as weekends.

If you think that this is the job for you, please download and complete the attached application form and send this to:

Verity Gow, Bravissimo Ltd, 17-19 Sussex Street, Cambridge, CB1 1PA or via email to: cambridgeshop@bravissimo.com .

No agencies please.

Assistant Manager - Guildford

Retail, Guildford - Assistant Manager

37.5 Hours Per Week

£competitive

About the Job

We are looking for an Assistant Manager who will work with the Shop Manager to help ensure that the shop is organised and effectively managed to be able to achieve the excellent customer service standards that lie at the heart of the Bravissimo philosophy. Proven experience of team leadership and management is essential as you will be required to lead and motivate a team of Consultants, along with this, experience of good communication skills, customer service standards and commercial awareness are amongst some of the skills we are looking for in the ideal candidate.

About You

We are looking for someone who is friendly, confident, genuinely loves speaking to people and who will consistently go the extra mile. You will be passionate about our lingerie range and about offering the best service you can to our customers, ensuring that each customer who walks through the door has a fantastic experience.

Previous fashion retail management experience is essential, though not in the lingerie sector as full lingerie training will be provided.

If you think that this is the job for you, please send a letter explaining why you would love to be part of the Guildford team and what you feel you can bring to the role, along with your CV to:

Anna Morriss, HR Advisor, Bravissimo Ltd, Imperial Court, Holly Walk, Leamington Spa, CV32 4YB

or alternatively via email to: jobs@bravissimo.com

Please note that the letter forms part of the application process and therefore applications will not be considered unless a letter is included with your CV.

Closing date for applications: Wednesday, 8th July 2015

The recruitment day will be held on Friday, 17th July at the Guildford shop.

No agencies please.

Retail Assistants - Leamington Spa

Retail, Leamington Spa - Retail Assistants

1 x Saturday Contract (6.25 hours/week)

2 x Sunday Contracts (5.25 hours/week)

£7.48 per hour

We are looking for Retail Assistants to join our shop in Leamington!

About you

  • Are you naturally positive and enthusiastic?
  • Are you passionate about giving amazing service?
  • Do you genuinely love speaking to people?
  • Would you like to help customers feel great about themselves?

If this sounds like you, why don’t you come and work with us?

We are looking for individuals who are passionate about helping people and who will consistently go the extra mile. Friendliness, strong communication skills and a customer-focused approach are all essential. Previous experience of the lingerie industry is not needed as full training will be given.

About the job

This job is about creating a fantastic experience for our customers, ensuring that each and every one of them leaves our shop feeling amazing. Combining your passion and understanding of our service and products, you will work with the rest of the team to deliver first class service in a fast-paced, dynamic environment. The role also includes dealing with stock, both on the shop floor and behind the scenes, as well as operating the till system. Previous experience of the lingerie industry is not needed as full training will be given.

You will need to be flexible regarding working hours, e.g. available to work weekdays as well as weekends.

If you think that this is the job for you, please download and complete the attached application form and send this to:

Vicky Smith, Bravissimo Ltd, 64b Regent Street, Leamington Spa, CV32 5EG or via email to: leamingtonshop@bravissimo.com.

No agencies please.

Retail Assistants - Leicester

Retail, Leicester - Retail Assistants

3 x 10 hours/week contracts

1 x 5 hours/week contract

1 x 0 hour contract

£7.48 per hour

We are looking for Retail Assistants to join our shop in Leicester!

About you

  • Are you naturally positive and enthusiastic?
  • Are you passionate about giving amazing service?
  • Do you genuinely love speaking to people?
  • Would you like to help customers feel great about themselves?

If this sounds like you, why don’t you come and work with us?

We are looking for individuals who are passionate about helping people and who will consistently go the extra mile. Friendliness, strong communication skills and a customer-focused approach are all essential. Previous experience of the lingerie industry is not needed as full training will be given.

About the job

This job is about creating a fantastic experience for our customers, ensuring that each and every one of them leaves our shop feeling amazing. Combining your passion and understanding of our service and products, you will work with the rest of the team to deliver first class service in a fast-paced, dynamic environment. The role also includes dealing with stock, both on the shop floor and behind the scenes, as well as operating the till system. Previous experience of the lingerie industry is not needed as full training will be given.

You will need to be flexible regarding working hours, e.g. available to work weekdays as well as weekends.

If you think that this is the job for you, please download and complete the attached application form and send this to:

Debbie Foden, Bravissimo Ltd, 26 Market Street, Leicester, LE1 6DP or via email to: leicestershop@bravissimo.com.

Closing date for applications: Friday, 17th July 2015

No agencies please.

Retail Assistants - Liverpool

Retail, Liverpool - Retail Assistants

Various part-time contracts available

£7.48 per hour

We are looking for Retail Assistants to join our shop in Liverpool!

About you

  • Are you naturally positive and enthusiastic?
  • Are you passionate about giving amazing service?
  • Do you genuinely love speaking to people?
  • Would you like to help customers feel great about themselves?

If this sounds like you, why don’t you come and work with us?

About the job

This job is about creating a fantastic experience for our customers, ensuring that each and every one of them leaves our shop feeling amazing. Combining your passion and understanding of our service and products, you will work with the rest of the team to deliver first class service in a fast-paced, dynamic environment. The role also includes dealing with stock, both on the shop floor and behind the scenes, as well as operating the till system. Previous experience of the lingerie industry is not needed as full training will be given.

You will need to be flexible regarding working hours, e.g. available to work weekdays as well as weekends.

If you think that this is the job for you, please download and complete the attached application form and send this to:

Paula Bell, Bravissimo Ltd, Bravissimo, 8 Bold Street, Liverpool, L1 4DS or via email to: liverpoolshop@bravissimo.com.

Closing date: Monday, 20th July 2015

No agencies please.

Retail Assistants - London - Ealing

Retail, Ealing - Retail Assistants

1 x 0 hour and 1 x 8 hours/week contracts available

£8.22 per hour

We are looking for Retail Assistants to join our shop in Ealing!

About you

  • Are you naturally positive and enthusiastic?
  • Are you passionate about giving amazing service?
  • Do you genuinely love speaking to people?
  • Would you like to help customers feel great about themselves?

If this sounds like you, why don’t you come and work with us?

About the job

This job is about creating a fantastic experience for our customers, ensuring that each and every one of them leaves our shop feeling amazing. Combining your passion and understanding of our service and products, you will work with the rest of the team to deliver first class service in a fast-paced, dynamic environment. The role also includes dealing with stock, both on the shop floor and behind the scenes, as well as operating the till system. Previous experience of the lingerie industry is not needed as full training will be given.

You will need to be flexible regarding working hours, e.g. available to work weekdays as well as weekends.

If you think that this is the job for you, please download and complete the attached application form and send this to:

Sophie Patel, Bravissimo Ltd, 28 High Street, Ealing, London, W5 5DB or via email to: ealingshop@bravissimo.com.

No agencies please.

Retail Assistants - London - Oxford Circus

Retail, Oxford Circus - Retail Assistants

Various part-time contracts available

£8.22 per hour

We are looking for Retail Assistants to join our shop in Oxford Circus!

About you

  • Are you naturally positive and enthusiastic?
  • Are you passionate about giving amazing service?
  • Do you genuinely love speaking to people?
  • Would you like to help customers feel great about themselves?

If this sounds like you, why don’t you come and work with us?

About the job

This job is about creating a fantastic experience for our customers, ensuring that each and every one of them leaves our shop feeling amazing. Combining your passion and understanding of our service and products, you will work with the rest of the team to deliver first class service in a fast-paced, dynamic environment. The role also includes dealing with stock, both on the shop floor and behind the scenes, as well as operating the till system. Previous experience of the lingerie industry is not needed as full training will be given.

You will need to be flexible regarding working hours, e.g. available to work weekdays as well as weekends.

If you think that this is the job for you, please download and complete the attached application form and send this to:

Sarah Argyle, Bravissimo Ltd, 28 Margaret Street, London, W1W 8RZ or via email to: oxfordcircusshop@bravissimo.com .

No agencies please.