Delivery

Please note that from Friday 24th October orders may take a little longer to be delivered to you as we will be carrying out our annual stock take. We will also be unable to offer our StandardPLUS or Special Delivery options for any orders placed online. We’re sorry for any inconvenience that this causes any of our customers. If you would like any further information then please call our Customer Service Team on 01926 459 800.

UK Standard Delivery – First Class Post

We normally aim to despatch your order within 3 working days, so you can expect delivery within 5 working days – if you live overseas this may take a little longer.

Some items that show as in stock on our website have slightly longer delivery times – around 4-7 days. This is usually because they are not available at our warehouse, but they are in stock at one or more of our shops. If you place an order for one of these items, we will recall it from one of our shops and despatch it to you as soon as we possibly can.

Please note that at busy times, it may take us a little longer to despatch items to you.

We will send your order by First Class Royal Mail and it will generally be delivered with your normal post. Please let us know if you would like your order to be sent to an alternative delivery address.

UK StandardPLUS Delivery - Same Day Despatch

These orders must be placed by 4:30pm, Monday-Friday, to guarantee same day despatch.

With our StandardPLUS service over 95% of parcels sent are delivered the next day.

StandardPLUS exceptions:

  • Orders placed after 4:30pm - will be despatched on the next working day.
  • Orders placed on a Saturday, Sunday or a Bank Holiday - will be despatched on the next available working day.

This delivery option allows you to not only track your parcel, but also choose a safe place for the postman to leave it if you are not at home. Another benefit of choosing StandardPLUS is that it doesn’t require a signature when the parcel is delivered.

Click & Collect

You can choose to have your order delivered to a store of your choice. This is a pilot scheme, so this delivery option is only available at the following stores:

All you need to do is choose your preferred store when you place your order, and we will email you when your order has arrived at the store and is ready for you to collect. We would normally expect your parcel to be available for collection from your chosen store within 3-5 working days.

Simply take your order number or confirmation email into the store to pick up your order. We will ask you to sign your receipt to confirm you have collected it. You can even send someone else to pick up your parcel. All we ask is that they have a copy of your email or the order number with them, and they will be asked to sign the receipt on your behalf.

You will have 10 days from when your order arrives in store to collect it.

UK Next Day Delivery

These orders must be placed by 4:30pm, Monday-Friday, to guarantee next working day delivery.

We can send your order using Royal Mail's Special Delivery service which is guaranteed to get to you the next working day (subject to stock availability).

We can only offer special delivery on items in stock at our warehouse. Some items maybe in stock but at one or more of our shops. If you place an order for one of these items, we will recall it from one of our shops and despatch it to you as soon as we possibly can.

Special Delivery exceptions:

  • Orders placed after 4:30pm - will arrive the second working day.
  • Orders placed on a Friday - are guaranteed for Monday but maybe delivered on Saturday.
  • Orders placed on a Saturday, Sunday or a Bank Holiday - will arrive the second working day.
  • There are no deliveries on a Bank Holiday.

For more information on Special Delivery visit the Royal Mail website.

Please note that Royal Mail requires a signature for Special Delivery packages, so someone needs to be available to sign for it at the delivery address.

International Delivery

All international orders are sent by UK Royal Mail Air Mail service. Customers in Europe should add a further 5 working days and customers outside Europe should add a further 10 working days to the UK standard delivery dates.

Customs and import duties

If you live outside the EU, please be aware that local customs or import duties may be charged when your parcel reaches your country. We have no control over these charges, so unfortunately cannot predict what they will be.

Returns and Exchanges

The Pepperberry Guarantee

Whether you’ve taken advice from one of our bra fitters or you’ve ordered your usual bra size, it's important that you feel your purchase is comfortable and supportive. If once you’ve worn your bra, you feel it's too uncomfortable, or you are unhappy with it for any reason then we recommend you stop wearing it and contact us so that we can give some further fitting advice or suggest an alternative style.

Click here for more FAQs regarding returns and exchanges.

We hope that you will be pleased with your order but, if you are not, we are happy to refund or exchange items. Please return them to us unworn, with all labels intact, within 28 days. You can do this free of charge in the UK by using the freepost label included in your order, printing a freepost label from our website or in one of our shops. If you are looking to exchange any items no further postage and packaging charges will be incurred.

If you would like to exchange any of the items you have ordered there are no further postage and packaging charges to pay. You can place your exchange order online by logging into your account - just shop as normal on our website for your exchange items and when you get to the shopping bag you will have the option to click on the button "Place an Exchange Order". We’ll ask you to confirm the delivery address for the exchange order, and then we’ll hold the stock for you, until your returned parcel has been received and processed. Alternatively, you can call and speak to one of our Customer Service Team on 01926 459 800 or email us at customer.services@pepperberry.com.

Returns from the UK

If you are returning your order from within the UK, Pepperberry is happy to pay for the return postage of your parcel – simply stick the postage paid returns label that is enclosed with your order onto your parcel. Pepperberry will insure your parcel if you obtain a free proof of postage certificate from the Post Office (UK customers only). If you do not have your postage paid returns label to hand, you can download and print one off here.

If you are returning all the items you have ordered, we will also refund your standard postage and packaging costs, as long as you call us on 01926 459 800 within 7 days of receiving your order to let us know. You will still have 28 days to return your order to us in this case.

Returns from overseas

When returning goods from overseas please mark your package as clearly as possible RETURNED GOODS.

The address your parcel needs to be returned to is: Bravissimo Pepperberry, Unit 7-8 Spa Park, Juno Drive, Leamington Spa, Warwickshire, CV31 3AJ, United Kingdom

Please ensure that all parcels are securely sealed and are only returned on a standard airmail service and always obtain a certificate or receipt of posting.

Please note that we are unable to accept parcels that have been returned to us via a courier service, insured postal service or any other service that requires a signature upon receipt.