Terms & Conditions

The Bravissimo website is provided to you free of charge for your personal use. Any contract for sale of goods between Bravissimo Ltd and yourself will be interpreted, construed and enforced in all respects in accordance with the laws of England, and you and Bravissimo Ltd irrevocably submit to the non-exclusive jurisdiction of the English Courts.

Trademarks

Bravissimo is a registered trademark of Bravissimo Ltd in the UK and other countries. Other product and company names mentioned on our website may be the trademarks or registered trademarks of their respective owners.

Copyright

Our website design, text, graphics and images are owned by Bravissimo Ltd and reproduction of any of these without our prior written permission is strictly prohibited.

Bravissimo Reward Points

General

  • Bravissimo Reward Points is free of charge to join.
  • Once enrolled, Bravissimo will award members one point per full price bra purchased. Once ten or more points have been awarded, members may exchange ten points for a free bra.
  • The accumulation of your points will start from the date you sign up.
  • It is Bravissimo's intention to run Bravissimo Reward Points for the foreseeable future. However, Bravissimo reserves the right to suspend, postpone or cease operation of the scheme at any time, In the event of such a suspension, postponement or cessation, no compensation or recompense whatsoever will be due to members of the scheme. We will endeavour to give one month's notice of any suspension, postponement or cessation of the scheme to current scheme members.
  • All communications to members about the scheme will be sent by email. It is a requirement of enrolling onto the scheme that you provide Bravissimo Ltd with your email address so that we can communicate with you about the scheme. Also, by signing up to the scheme you will be signed up to receive our seasonal emails. Your email address will be used in accordance with our privacy policy and will not be passed to any third parties.
  • Bravissimo reserves the right to refuse membership, to withdraw membership from individual members and to close the scheme to new members at any time.
  • Bravissimo Reward Points is not open to Bravissimo employees.
  • Bravissimo reserves the right to change the terms and conditions of the scheme at any time. For up to date terms and conditions, scheme members should refer to this page, where the current terms and conditions will always be shown. A scheme member will be deemed to have accepted any changes or variations by their continued enrolment in the scheme.
  • Members may leave the scheme at any time - please call us on 01926 459 859. On leaving the scheme all points collected will be lost.

Collecting Points

  • One point will be awarded for each full price bra purchased after the date of joining the scheme. All bras purchased at full price will qualify for points.
  • Only bras purchased at full price will qualify to add to your points value. Points will not be awarded for the purchase of sale/reduced items, nor for the purchase of basques, bodies, nightwear, swimwear, strappy tops, clothing, matching accessories (shorts, thongs etc) or hosiery. Points will not be awarded for any bra which has been discounted for any reason.
  • There is no time limit to collecting points.
  • Any bra which is returned for a refund, for which points have been awarded, will be deducted from your points total.
  • To qualify to collect points, bras must be purchased on your own customer account.
  • Bras purchased in all channels (shops, online or by mail order) will qualify for collecting points.
  • Points have no value and have no expiry date but are lost if the scheme ends or if you request to close your Reward Points membership.
  • Points are personal to the member and cannot be transferred to another person's account.
  • Bravissimo may withdraw the loyalty points awarded to a member in the event that the member incurs debts with Bravissimo Ltd.

Free bra redemption

  • One free bra will be awarded for every 10 points on your Reward Points account.
  • Once you have reached your 10 points total you will receive an email to confirm this. Emails will be sent regularly, but not necessarily immediately after the purchase of the 10th qualifying bra. All customers will be entitled to receive their free bra once their eligibility has been confirmed by a further email.
  • The free bra can only be redeemed in-store, by mail order or by email through our customer services team. Free bras cannot be redeemed online.
  • Reward Points members will not be credited with a Reward Point for their free bra.
  • Once a free bra is redeemed, ten points will be deducted from the member's Reward Points total. Any remaining points will be carried forward and counted towards the next free bra.
  • The Reward Points member may choose any currently available bra of any make or size, up to a maximum value of £30, as their free bra. Bravissimo reserves the right to change or vary the maximum value of the free bra, in which case the new value will be made clear in the terms and conditions. In the event that this value changes between the date of qualifying for a free bra and the date of claiming your free bra, the value in force on the day you claim your free bra will be the one which applies. Should the maximum value be exceeded, the customer will be required to pay the difference.
  • If you need to return your free bra, we will (at your request) either exchange it for an alternative bra up to the value of £30 or credit your Reward Points total with 10 points.
  • Free bras cannot be exchanged for cash.
  • Normal Bravissimo terms and conditions relating to returns and exchanges apply.
  • Members must redeem their free bra on their own account.
  • Current post and packing charges will be applied if your free bra is ordered by Mail Order.

How to redeem your points

Trying to redeem your points? Unfortunately we are unable to redeem your points for your free bra online, but there are three easy ways you can claim your free bra.

In Store: If you're close to one of our stores, pop in to claim your free bra! We have lots of styles, colours and sizes to choose from. Why not book a fitting at the same time, just to make sure you've got the perfect fit? In order to find your nearest store or to find contact details to book an appointment, please check out our stores.

By phone: Give us a call on 01926 459859 and our lovely customer service team will process your order for you! Customer Services are open 8.30am to 8.30pm Monday to Friday and 9am to 5pm Saturdays and bank holidays.

By email: Drop us an email at customer.services@bravissimo.com, and let us know what you would like to order and where you would like us to post your free bra. Please include a contact telephone number in your email, as we may need to contact you to process your order.

#PartyInPepperberry – PINTEREST COMPETITION

  • Competition opens Monday 3rd November 2014
  • Entry to the competition will be gained by setting up a Pinterest board named #PartyInPepperberry, the supplied image on Pepperberry's #PartyInPepperberry board must be used as the entrants cover image.
  • You may enter more than one Pinterest board
  • Entry to the competition will close Sunday 7th December 2014 at 23:59 GMT
  • The competition is open to all UK residents aged 18 or over except employees and the immediate families of Bravissimo Ltd, along with anyone connected professionally with the promotion.
  • The prize consists of £100 of Bravissimo/Pepperberry vouchers. The winner may choose to receive either an e-voucher or a printed voucher.
  • If an e-voucher is chosen the email address must be valid
  • If a printed voucher is chosen the prizes will be despatched to the postal address registered with us by recorded delivery, the prize can only be delivered to a UK address.
  • The prize must be accepted as offered, there are no cash alternatives.
  • The winner will be chosen by Monday 8th December.
  • The winner will be notified within 1 week of the draw date. The winner will also be announced on Facebook
  • We reserve the right to randomly select an alternative winner if we don't hear back from the original winner within 14 days.
  • Pepperberry reserves the right to amend or cancel the competition at any time.
  • The promoter's decision is final and no correspondence will be entered into.
  • Details of the winners name and county can be obtained after the draw date by writing to the promoter quoting "#PartyInPepperberry – PINTEREST" at Bravissimo Ltd, Imperial Court, Holly Walk, Leamington Spa, CV32 4YB.
  • No purchase necessary

#PartyInPepperberry – INSTAGRAM/TWITTER/FACEBOOK COMPETITION

  • Competition opens Monday 17th November 2014
  • Entry to the competition will be gained by the user posting a picture of themselves or a friend dressed in Pepperberry clothing. The image can be posted on Instagram, Twitter or Facebook (or a combination of the three).
  • If posting to Instagram, the user must tag the image with #PartyInPepperberry
  • If posting to Twitter, the user must include #PartyInPepperberry and tag @lovepepperberry in the post
  • If posting to Facebook, this can be done either on the main page or as a private message and must have #PartyInPepperberry in the image comment.
  • One image will count for 1 entry regardless of how many times it is posted on social media.
  • Entry to the competition will close Monday 5th January 2015 at 23:59 GMT
  • The competition is open to all aged 18 or over except employees and the immediate families of Bravissimo Ltd, along with anyone connected professionally with the promotion.
  • The prize consists of 3 x £100 of Bravissimo/Pepperberry vouchers. There will be 3 winners over the competition period, each will win 1 x £100 Bravissimo/Pepperberry voucher. The first winner will be chosen from entries posted between 17th – 30th November 2014. The second winner will be chosen from entries posted between 1st – 14th December 2014. The third and final winner will be chosen from entries posted between 15th December 2014 – 5th January 2015.
  • The prize must be accepted as offered, there are no cash alternatives.
  • The winners will be notified within 2 weeks of the entry periods noted above. The winners will also be announced on Facebook
  • The winners will have the choice of either an e-voucher or a printed voucher.
  • If an e-voucher is chosen the email address must be valid.
  • If a printed voucher is chosen the prizes will be despatched to the postal address registered with us by recorded delivery, the prize can only be delivered to a UK address.
  • We reserve the right to randomly select an alternative winner if we don't hear back from the original winner within 14 days.
  • Pepperberry reserves the right to amend or cancel the competition at any time.
  • The promoter's decision is final and no correspondence will be entered into.
  • Details of the winners names and county can be obtained after the draw date by writing to the promoter quoting "#PartyInPepperberry – INSTAGRAM" at Bravissimo Ltd, Imperial Court, Holly Walk, Leamington Spa, CV32 4YB.
  • No purchase necessary

Black Friday Terms & Conditions

  • 25% off 10 selected Pepperberry styles purchased between 00:00am Friday 28th November 2014 until 23:59pm Sunday 30th November 2014, all purchases made after this time will be charged at the original, non-discounted price.
  • Discount cannot be transferred to any products not within promotion.
  • Pepperberry reserves the right to remove the discount from styles at any time.
  • Discount applies to all UK and worldwide purchases – in store, online and telephone mail order – made at Pepperberry within the specified date/time frame.

Ipad Competition

  • Competition runs from 12.00am on Monday 1st December 2014 to 11.59pm on Sunday 7th December 2014.
  • The prize consists of 1 x iPad Air in white/silver, 1 x Apple Smart Cover for iPad Air in Pink and 1 x £200 Bravissimo Pepperberry voucher. The prize is given at face value and must be accepted as offered – there will be no returns, exchanges or cash alternatives.
  • The iPad Air and Smart Cover are covered by Apple's standard warranty and thus Bravissimo will not be able to assist with any technical issues/faults, other than to provide proof of purchase. Any technical support or customer service in relation to the iPad and/or Smart Cover must be followed up with Apple directly.
  • Every UK customer who shops with Bravissimo and/or Pepperberry between the above date/time frame will be entered into the prize draw. The winner will be selected at random by the Marketing team no later than Tuesday 16th December, and will be contacted directly. The winner will also be announced on Bravissimo and Pepperberry social media. The prize will be posted to a UK address via recorded delivery.
  • Competition is open to UK residents only.
  • Entry to the competition applies to all UK purchases – in store, online and telephone mail order – made at Bravissimo and/or Pepperberry within the specified date/time frame.
  • The competition is not open to any Bravissimo employees or their immediate families, or to anyone connected professionally with the promotion.
  • Bravissimo reserve the right to randomly select an alternative winner if we don't hear back from the original winner within 14 days.
  • Bravissimo reserves the right to amend or cancel the competition at any time.
  • Bravissimo's decision is final and no correspondence will be entered into.