My visit to the Newcastle store was a really positive time for me today. I haven’t been to many shops with the pandemic, in fact this was my first visit to town since September and I was a bit apprehensive but it felt really safe. I liked the arrangement for customers to wait by the door to be served. I was returning a nightdress I bought online and the assistant listened to exactly how it didn’t fit and then went to look for a replacement. Even though it was just a nightie and not a bra or anything fundamental, she was just as attentive about making sure the fit was right and explained all the options if I wanted to order a different size that wasn’t in stock. I decided to buy the one I tried but was happy to have a second opinion that it wasn’t too much too big. The service was everything I have come to expect at Bravissimo and it has helped restore my confidence for post-lockdown shopping.