Help & FAQs

Prefer to talk to someone?

Call+1 877 826 3857orStart live chat

Gift Vouchers

I’ve ordered an e-voucher, how long will it take to reach me?

An e-voucher will be sent directly to you by email and should be with you within 24 hours of ordering. If you haven't received it in this time frame, please check your junk mail just in case before getting in touch.

Can I have an e-voucher sent directly to a different person?

Not just yet, but we're working on it! Your voucher will be sent to your registered email address, and can easily be forwarded to the lucky recipient.

How long are gift vouchers valid?

Our gift vouchers are redeemable immediately after purchase and valid for 12 months from the date of issue and can only be redeemed once.

The original gift voucher must be presented at the point of purchase when being redeemed. Unfortunately, we can’t accept a photocopy or photo of the voucher, so please make sure you keep your original voucher(s) safe.

I have been given a gift voucher but I am not a Bravissimo bra size, what can I do?

Are you really sure you’re not a Bravissimo bra size?! Many women who come to us for fitting advice discover that they are actually a D cup or above and if someone has bought you a gift voucher, they could well be dropping you a hint that they think you are a Bravissimo girl! We’d be delighted to help you find out either way so please either give us a call at +1 877 826 8357. We offer a wide choice of styles so even if you’re not a Bravissimo girl, there’s every chance that you will be able to find something to treat yourself to.

How do I pay using my gift voucher?

You have a gift voucher? Great! We really hope you enjoy spending it.

Here’s how to use it:

  • Find the code (it’s on the gift voucher, where it says 'Voucher Code')

  • Go to the checkout with your cart full of lovely things

  • Keep going through the checkout until you reach the bit where you pay and hit "redeem a gift voucher"

  • Enter the code and you're good to go!

  • If you don't redeem the full amount, we will send you a new voucher by email for the difference.

We are sorry to say that we are not able to accept gift vouchers that have been purchased via our website in our New York store at the moment. You can visit our Soho shop to buy vouchers to use instore.

If I pay by gift voucher and don’t spend the full value, how will I be refunded?

If you pay using a an e-voucher, we will send you a new voucher for the difference by email.

Can I get a refund or exchange my gift voucher for cash?

No, our gift vouchers can’t be exchanged for cash and they are non-transferable and non-refundable.

I’ve lost my gift voucher, what can I do?

Please call our Customer Services team at +1 877 826 3857 and we’ll do all we can to help and we’ll try to re-issue it for you. In order to do this we will need as much information from you as possible about the original purchase of your gift vouchers.

We’re sorry to say that if you’re not able to tell us anything about the original purchase, we may not be able to track it down or re-issue it.

How do I order a gift voucher?

You can order an e-voucher here!