Lead Technologist - Clothing
Sarah joined Bravissimo in 2002
How did you begin working for Bravissimo?
I started working in the Solihull store in 2002 and worked there for three years. While I was at university I worked as a temp at the warehouse over two summers dealing with customer returns and picking and packing orders. When I finished my degree in Fashion Technology I did some work experience with the clothing technical team which lead to my first job role in the product team as a Junior Garment Technologist.
Tell us about a typical day at work for you…
A typical day for me would start by catching up on emails, ensuring critical design dates are on track and check the workload for the week ahead for myself and the wider team. I manage pattern cutters and garment technologists and we work together to develop clothing products, from the initial concept through to their delivery at our warehouse. I attend fit meetings where I look at lots of styles at different stages of their development, ensuring there is consistency of fit and quality throughout all of our products. I also spend time analyzing the reasons customers have returned things so we can make informed decisions about styles we’re working on for the future and can constantly improve our products for customers.
How is your role influenced by Bravissimo’s customers?
Fit of products is absolutely crucial, so we need to ensure we fit across a broad spectrum of body types. To achieve this we regularly fit lots of styles on our customers in our stores. Following these fitting sessions, the styles are amended and improved to make sure that we’re delivering styles that meet or exceed our customers’ expectation. We are constantly analysing customer feedback so that we’re always moving our products in the right direction. Our customers are at the heart everything we do, whether that’s fitting events, returns analysis or feedback from the website, email or in store.
We listen to everything our customers say to us to improve what we are developing.
What do you most enjoy most about working at Bravissimo?
As a technologist I wanted to work for a company that creates exciting, innovative products and also strives for excellent fit and quality. I enjoy creating products for women just like me, who find it so difficult to find clothing and lingerie in stores that fits their bust size.
What makes working at Bravissimo unique?
For me it is the products – I do not think there are many other retailers who would put in the amount of time to their fit development as we do at Bravissimo. This makes me feel incredibly proud when we receive positive comments from customers about how our much they like our styles, and how they have boosted their confidence and helped them to feel amazing. I know all of the hard work getting the fit right has been worth it. Creating products that fit and flatter women with big boobs is extremely rewarding, especially when we have come up with new fit solutions for a style that we know Bravissimo girls are going to love.
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