Customer Service Consultants
Permanent Contracts & 6 Months Fixed Term Contracts Available
Full Time & Part Time Contracts available
Evening & Weekend Contracts available
The CS Department is open 8:30am to 10pm Monday - Friday and 9am-7pm over the weekend. You will need flexibility to do some evening and weekend work. These roles are office based in Leamington Spa. The office is covid safe.
Bravissimo is a dynamic multi-channel retailer which provides lingerie, swimwear and clothing for women who need a D-L cup bra. We want big boobed women to feel amazing and we aim to inspire our customers to celebrate their figures and feel good about themselves. We have 25 UK shops, and a well-developed ecommerce operation which accounts for 50% of the company’s £60m turnover.
At Bravissimo we are dedicated to doing the best for our customers. We set ourselves high standards and are constantly looking to find ways to improve the things that we do. The company has won many awards for its products, service, entrepreneurial approach and originality, and we have regularly appeared in the Times Top 100 Best Companies to Work For.
About the role
At Bravissimo, we are dedicated to doing the best for our customers. We want big boobed women to feel amazing and we aim to inspire our customers to celebrate their figures and feel good about themselves.
Each of our customer service consultants is responsible for helping this to happen. Day to day the job involves answering telephones, responding to live chat messages and having video fitting calls; giving expert fitting and style advice to customers across our product ranges, which includes lingerie, swimwear, nightwear and clothing. You will also process orders on our computer system and answer customer emails and social media messages.
As a result of the pandemic, our customers are engaging with our customer services team more than ever and the department is very much just like one of our shops, just in a virtual environment.
When our shops reopen, all consultants also spend time each month at our Leamington store helping customers in fittings and supporting with other elements of the in store experience.
The most important quality for our customer service consultants is to want to help make a real difference for our customers – you should genuinely love speaking to people and consistently go the extra mile to help others. We are looking for people who are confident in themselves and who want to work because they enjoy what they do.
Previous experience of customer services or the lingerie industry is not necessary; we will give full training on our computer system and our lingerie, swimwear and clothing products. What is essential is that you are hardworking, have good attention to detail and a real enthusiasm for the role.
If you think this is the position for you, please click the 'apply now' to answer some questions and submit your CV.
Please note, should we receive enough applications, we will close this role earlier than the stated closing date so if this role is of interest, please don't delay in popping your application in.