Would just like to say a massive thank you to Ann who is based in your Margret street store near Oxford Circus. She was an absolute gem. Her patience with we, her empathy regarding the struggle of finding what I wanted. She came up trumps and I purchased two bras instead of one. Totally different to what I came to buy. Thank you Ann

I recently visited the Newcastle store for a bikini fitting and had the absolute pleasure of being helped by Izzy. From the moment I walked in, she made me feel completely at ease and took so much time and care ensuring I was comfortable and happy with the fit. Her knowledge and warm, professional manner really stood out—she genuinely wanted to help me find something that suited me, and her recommendations were spot-on. Despite spending a lot of time trying on different styles and finding a top I loved, I wasn’t able to make a purchase that day as the matching bottoms weren’t available in-store due to an issue following a recent fire. I felt awful not being able to buy after all her help, but Izzy was so understanding and continued to be kind and helpful right to the end. This was truly some of the best customer service I’ve experienced, and I just wanted to recognise and thank Izzy for going above and beyond.