First bought this bra on line for delivery in the Leeds store. I'm usually 32FF in a wired bra, but went for a 32G, based on reviews to go for a larger cup. On visiting the store and trying 32G the cup size was too big and the hooks at the back were on the tightest, so I was advised to exchange it for a 30G. Susan, who helped me with the fitting was brilliant, as was the assistant at the till (sorry I didn't get her name). The size I needed was not in stock but my initial order was returned by her and the new order sorted for delivery home. I have received it today, and the bra fits great. The back is now on the last hooks, which will mean there is room for it to slacken (which was what Susan suggested). Covid procedures had been put in place and were strictly followed by staff and customers. All a very positive experience - thank you. The bra is so comfy, but offers great support. I've now ordered the same in black.