DELIVERY SERVICE UPDATE

Reduced Warehouse Hours
It's really important to us to continue to support you and keep our website available 24/7 for you to shop as normal. It’s also important for us to protect our people, so we have introduced new shift patterns and social distancing measures for the safety and wellbeing of our warehouse team.

Delivery Costs & Times
Standard delivery is FREE on all UK orders over £75 (£4 for UK orders under £75). We aim to deliver to you within 2-5 days in the UK.

Click & Collect
This service is currently suspended. For those of you who have parcels to collect from one of our shops, we have directed your parcel to the address that you entered at checkout.

International Delivery Restrictions
Due to the ongoing global impact of coronavirus, Royal Mail are unable to deliver to some international destinations - please find the full live list here.

DELIVERY INFORMATION

UK STANDARD DELIVERY

  • Your order will be delivered in 2-5 days.

  • We will dispatch your order as soon as possible from our warehouse. At our warehouse, we have changed how we do things so everyone can continue to work safely, so it’s taking us a little longer than normal to get your parcels dispatched. We really appreciate your patience at this time.

  • We will send your order using the Royal Mail Tracked 48 service.

  • You will be able to leave instructions at checkout if you would like your parcel left in a safe place.

  • Royal Mail parcels are generally delivered with your normal post.

  • A signature on delivery is not required.

*Delivery times and dates are subject to our service provider Royal Mail.

DELIVERY CHARGES

UK Standard Delivery - £4 (FREE on orders over £75!)
UK Express Delivery - £6
UK Special Delivery - £8

Europe - £6
Rest of the World - £8

We will only charge you postage once per order, no matter how many parcels we send to you.

UK EXPRESS DELIVERY

  • Your order will be delivered within 1-2 working days.

Orders must be placed by the following cut off times (depending on your delivery postcode), to ensure delivery in 1-2 days.

Mainland UK (Excluding Scotland)

  • Monday – Friday, orders placed before 20:00 will arrive in 1-2 working days.

  • Orders placed after 20:00 on Friday will arrive the following Tuesday or Wednesday (excluding Bank Holidays, where they would arrive at the following Wednesday or Thursday).

  • Order placed after 10:30 Sunday will arrive the following Tuesday or Wednesday (excluding Bank Holidays, where they would arrive at the following Wednesday or Thursday).

Central Scotland (EH1-17 and G postcodes)

  • Monday – Friday, orders placed before 20:00 will arrive in 1-2 working days.

  • Orders placed after 20:00 on Friday will arrive the following Tuesday or Wednesday (excluding Bank Holidays – in the event of a Bank Holiday Monday, orders will arrive the following Wednesday or Thursday).

  • Orders placed after 10:30 on Saturday and anytime on Sunday will arrive the following Tuesday or Wednesday (excluding Bank Holidays – in the event of a Bank Holiday Monday, orders will arrive the following Wednesday or Thursday).

Fringe UK postcodes
Postcodes starting with: AB, BT, DD, EH18+, FK, HS, IM, IV, KA, KW, KY, ML, PA, PH, PL, TD, TR, ZE

  • Monday – Friday, orders placed before 20:000 will arrive in 1-2 working days.

  • Orders placed after 20:00 on Friday but before 10:30 Saturday will arrive the following Monday or Tuesday (excluding Bank Holidays – in the event of a Bank Holiday Monday, orders will arrive the following Tuesday or Wednesday).

  • Orders placed after 10:30 on Saturday and anytime on Sunday will arrive the following Tuesday or Wednesday (excluding Bank Holidays – in the event of a Bank Holiday Monday, orders placed before 10:30 on Saturday will arrive the following Wednesday or Thursday).

Useful Information

  • We will send your order using Royal Mail's Tracked 24 service.

  • You will be able to leave instructions at checkout if you would like your parcel left in a safe place.

  • A signature on delivery is not required.

  • We can only offer Express Delivery on items in stock at our warehouse. Some items maybe in stock but at one of our shops. If you place an order for one of these items, we will recall it from one of our shops and despatch it to you as soon as we possibly can.

*Delivery times and dates are subject to our service provider Royal Mail.

"Safe place" and "deliver to a neighbour" information

When choosing our Standard and Express delivery options, you can nominate a "safe place" at checkout. This is a place where the postman/woman will leave your parcel if you are not in. This can be any secure, weatherproof area of the delivery address that is easily accessible for delivery. Alternatively, you can nominate a neighbour to receive delivery on your behalf. Items are left in nominated safe places at your postman/woman's discretion. You can opt out of this Royal Mail service here.

UK Special Delivery

  • Your order will arrive the next working day (Monday-Friday) before 9pm, if ordered before 4:05pm.

  • Orders placed before 12:00 on Saturday will arrive the following Monday (excluding Bank Holidays).

  • Orders placed after 12:00 on Saturday, or on Sunday, will arrive the following Tuesday (excluding Bank Holidays).

  • We will send your order using the Royal Mail Special Delivery service.

  • Royal Mail cannot guarantee Saturday delivery, so orders placed on a Friday will arrive on Saturday or Monday.

  • No deliveries will be made on a Sunday or Bank Holidays.

  • A signature is required upon delivery.

  • Only items that are in stock in our warehouse can be sent via Special Delivery. If your order contains items that need to be recalled from one of our shops, these items will be sent separately to you. You will not incur any additional charges for any additional parcels.

*Delivery times and dates are subject to our service provider Royal Mail.

INTERNATIONAL DELIVERY

  • All international orders are sent by UK Royal Mail Air Mail service.

  • Customers in Europe should add a further 5-10 working days and customers outside Europe should add a further 10-15 working days to the UK standard delivery dates.

CUSTOMS & IMPORT DUTIES

  • If you live outside the EU local customs or import duties may be charged when your parcel reaches your country. We have no control over these charges, so unfortunately cannot predict what they will be.