DELIVERY INFORMATION

DELIVERY UPDATE

Click & Collect
This service is currently suspended. Don't worry, any orders awaiting pick up can be forwarded to your home address or cancelled. Give us a call on 01926 459 859 and we can help.

Special Delivery
Royal Mail are currently unable to guarantee that parcels sent using their Special Delivery service will be delivered within the usual time scales, and therefore we have made the decision to temporarily remove this service. Standard and Express Delivery are unaffected, please find more information about these services below. Please refer to Royal Mail's website for service updates and further information for your local area.

Reduced Warehouse Hours
It's really important to us to continue to support you and keep our website available 24/7 for you to shop as normal. It’s also important for us to protect our people, so we have introduced new shift patterns and social distancing measures for the safety and wellbeing of our warehouse team. We still aim to get your order to you in the timeframes outlined below, but please bear with us if any orders, returns or exchanges are slower than usual during these times.

International Delivery Restrictions
Due to the ongoing global impact of coronavirus, Royal Mail are unable to deliver to some international destinations - please find the full live list here.

UK STANDARD DELIVERY

  • We aim to despatch your order within 2 working days.

  • You can expect delivery within 5 working days when selecting UK Standard Delivery.

  • We will send your order using the Royal Mail Tracked 48 service.

  • You will be able to leave instructions at checkout if you would like your parcel left in a safe place.

  • Royal Mail parcels are generally delivered with your normal post.

  • A signature on delivery is not required.

  • If stock is not available at our Warehouse, but is at one of our shops, we will recall it from the shop and post it as soon as possible and this typically takes 4-7 days.

*Delivery times and dates are subject to our service provider Royal Mail.

DELIVERY CHARGES

UK Standard Delivery - £4
UK Express Delivery - £6
Europe - £6
Rest of the World - £8

We will only charge you postage once per order, no matter how many parcels we send to you.

UK EXPRESS DELIVERY

Orders must be placed by the following cut off times (depending on your delivery postcode), to ensure delivery in 1-2 days.

Mainland UK (Excluding Scotland)

  • Monday – Friday, orders placed before 15:00 will arrive in 1-2 working days.

  • Orders placed after 15:00 on Friday will arrive the following Tuesday or Wednesday (excluding Bank Holidays, where they would arrive at the following Wednesday or Thursday).

  • Order placed after 10:30 Sunday will arrive the following Tuesday or Wednesday (excluding Bank Holidays, where they would arrive at the following Wednesday or Thursday).

Central Scotland (EH1-17 and G postcodes)

  • Monday – Friday, orders placed before 15:00 will arrive in 1-2 working days.

  • Orders placed after 15:00 on Friday will arrive the following Tuesday or Wednesday (excluding Bank Holidays – in the event of a Bank Holiday Monday, orders will arrive the following Wednesday or Thursday).

  • Orders placed after 10:30 on Saturday and anytime on Sunday will arrive the following Tuesday or Wednesday (excluding Bank Holidays – in the event of a Bank Holiday Monday, orders will arrive the following Wednesday or Thursday).

Fringe UK postcodes
Postcodes starting with: AB, BT, DD, EH18+, FK, HS, IM, IV, KA, KW, KY, ML, PA, PH, PL, TD, TR, ZE

  • Monday – Friday, orders placed before 15:30 will arrive in 1-2 working days.

  • Orders placed after 15:30 on Friday but before 10:30 Saturday will arrive the following Monday or Tuesday (excluding Bank Holidays – in the event of a Bank Holiday Monday, orders will arrive the following Tuesday or Wednesday).

  • Orders placed after 15:30 on Saturday and anytime on Sunday will arrive the following Tuesday or Wednesday (excluding Bank Holidays – in the event of a Bank Holiday Monday, orders placed before 10:30 on Saturday will arrive the following Wednesday or Thursday).

Useful Information

  • We will send your order using Royal Mail's Tracked 24 service.

  • You will be able to leave instructions at checkout if you would like your parcel left in a safe place.

  • A signature on delivery is not required.

  • We can only offer Express Delivery on items in stock at our warehouse. Some items maybe in stock but at one of our shops. If you place an order for one of these items, we will recall it from one of our shops and despatch it to you as soon as we possibly can.

*Delivery times and dates are subject to our service provider Royal Mail.

"Safe place" and "deliver to a neighbour" information

When choosing our Standard and Express delivery options, you can nominate a "safe place" at checkout. This is a place where the postman/woman will leave your parcel if you are not in. This can be any secure, weatherproof area of the delivery address that is easily accessible for delivery. Alternatively, you can nominate a neighbour to receive delivery on your behalf. Items are left in nominated safe places at your postman/woman's discretion. You can opt out of this Royal Mail service here.

INTERNATIONAL DELIVERY

  • All international orders are sent by UK Royal Mail Air Mail service.

  • Customers in Europe should add a further 5-10 working days and customers outside Europe should add a further 10-15 working days to the UK standard delivery dates.

CUSTOMS & IMPORT DUTIES

  • If you live outside the EU local customs or import duties may be charged when your parcel reaches your country. We have no control over these charges, so unfortunately cannot predict what they will be.