• We aim to despatch your order within 2 working days.

• You can expect delivery within 5 working days when selecting UK Standard Delivery.

• We will send your order using the Royal Mail Tracked 48 service.

• You will be able to leave instructions at checkout if you would like your parcel left in a safe place.

• Royal Mail parcels are generally delivered with your normal post.

• A signature on delivery is not required.

• If stock is not available at our Warehouse, but is at one of our shops, we will recall it from the shop and post it as soon as possible and this typically takes 4-7 days.

*Delivery times and dates are subject to our service provider Royal Mail.

Orders must be placed by the following cut off times (depending on your delivery postcode), to ensure delivery in 1-2 days.

Mainland UK (Excluding Scotland)

• Monday – Friday, orders placed before 21:00 will arrive in 1-2 working days.

• Orders placed after 21:00 on Friday but before 13:30 Sunday will arrive the following Monday or Tuesday (excluding Bank Holidays, where they would arrive at the following Tuesday or Wednesday).

• Order placed after 13:30 Sunday will arrive the following Tuesday or Wednesday (excluding Bank Holidays, where they would arrive at the following Wednesday or Thursday).

Central Scotland (EH1-17 and G postcodes)

• Monday – Friday, orders placed before 21:00 will arrive in 1-2 working days.

• Orders placed after 21:00 on Friday but before 13:30 Saturday will arrive the following Monday or Tuesday (excluding Bank Holidays – in the event of a Bank Holiday Monday, orders will arrive the following Tuesday or Wednesday).

• Orders placed after 13:30 on Saturday and anytime on Sunday will arrive the following Tuesday or Wednesday (excluding Bank Holidays – in the event of a Bank Holiday Monday, orders will arrive the following Wednesday or Thursday).

Fringe UK postcodes
Postcodes starting with: AB, BT, DD, EH18+, FK, HS, IM, IV, KA, KW, KY, ML, PA, PH, PL, TD, TR, ZE

• Monday – Friday, orders placed before 18:30 will arrive in 1-2 working days.

• Orders placed after 18:30 on Friday but before 13:30 Saturday will arrive the following Monday or Tuesday (excluding Bank Holidays – in the event of a Bank Holiday Monday, orders will arrive the following Tuesday or Wednesday).

• Orders placed after 13:30 on Saturday and anytime on Sunday will arrive the following Tuesday or Wednesday (excluding Bank Holidays – in the event of a Bank Holiday Monday, orders placed before 13:30 on Sunday will arrive the following Tuesday or Wednesday and those placed after 13:30 will arrive the following Wednesday or Thursday).

Useful Information

• We will send your order using Royal Mail's Tracked 24 service.

• You will be able to leave instructions at checkout if you would like your parcel left in a safe place.

• A signature on delivery is not required.

• We can only offer Express Delivery on items in stock at our warehouse. Some items maybe in stock but at one of our shops. If you place an order for one of these items, we will recall it from one of our shops and despatch it to you as soon as we possibly can.

*Delivery times and dates are subject to our service provider Royal Mail.

When choosing our Standard and Express delivery options, you can nominate a "safe place" at checkout. This is a place where the postman/woman will leave your parcel if you are not in. This can be any secure, weatherproof area of the delivery address that is easily accessible for delivery. Alternatively, you can nominate a neighbour to receive delivery on your behalf. Items are left in nominated safe places at your postman/woman's discretion. You can opt out of this Royal Mail service here.

• Your order will arrive the next working day (Monday-Friday) before 1pm, if ordered before 4:30pm.

• Orders placed before 12pm on Saturday will arrive the following Monday (excluding Bank Holidays).

• Orders placed after 12:00 on Saturday, or on Sunday, will arrive the following Tuesday (excluding Bank Holidays).

• We will send your order using the Royal Mail Special Delivery service.

• Royal Mail cannot guarantee Saturday delivery, so orders placed on a Friday will arrive on Saturday or Monday.

• No deliveries will be made on a Sunday or Bank Holidays.

• A signature is required upon delivery.

• Only items that are in stock in our warehouse can be sent via Special Delivery. If your order contains items that need to be recalled from one of our shops, these items will be sent separately to you. You will not incur any additional charges for any additional parcels.

*Delivery times and dates are subject to our service provider Royal Mail.

You can choose to have your order delivered FREE to one of our shops.

Choose your preferred store when you place your order.

• We will need your email address and contact telephone number so that we can contact you when your order has arrived at the store and is ready for you to collect.

• We would normally expect your parcel to be available for collection from your chosen store within 2-4 working days.

• Usual delivery times can be longer if the items you have ordered are located at another of our stores or we are waiting to receive them from a supplier.

• Once you've received an email from us to tell you your order is in store simply take your order number or confirmation email into the store to pick up your order.

• For directions and details of shop opening hours can be found here.

• We will ask you to sign your receipt to confirm you have collected it.

• You can even send someone else to pick up your parcel. All we ask is that they have a copy of your email or the order number with them, and they will be asked to sign the receipt on your behalf.

• We'll be happy to hold your parcel for up to 10 days and we will send regular reminders to you by email so you don't forget to pop in and collect it.

• If you don't think you'll be able to get in to the store, or if you change your mind and want the parcel posted or cancelled you can call our Customer Services Team on 01926 459 859 and they will be happy to help. You can also email them at customer.services@bravissimo.com.

• If you do change your mind and cancel your order we will process your refund within 48 hours but it may take up to 7 days to appear on your statement.

• If after 10 days you've still not had chance to collect your order, don't worry we will post it to you at the billing address we have registered for you just like a regular order. The parcel will be delivered using Royal Mail's First Class Service and this will cost £4.

• All international orders are sent by UK Royal Mail Air Mail service.

• Customers in Europe should add a further 5-10 working days and customers outside Europe should add a further 10-15 working days to the UK standard delivery dates.

CANADA POST UPDATE
As a result of industrial action, Canada Post have advised Royal Mail there will be delays delivering parcels to Canada. Orders placed with Canadian delivery addresses will be dispatched as normal by Bravissimo, but may be subject to delays once handed over to Canada Post. Please refer to Royal Mail’s website for delivery updates, and call us on (+11 44) 1926 459 859 with any questions.

• If you live outside the EU local customs or import duties may be charged when your parcel reaches your country. We have no control over these charges, so unfortunately cannot predict what they will be.