Website Terms Of Use

ABOUT US

Company Name: Eveden Online LLC
Address: 65 Sprague Street
Hyde Park, Massachusetts
02136 USA
Email: customer.services@bravissimo-usa.com

Welcome to our website. These are the terms and conditions (“Terms”) under which all visitors ("you") may use our (“Bravissimo” or "we/us/our") website (the "Website") and purchase products ("Products" or “Services”) from us. Please review these Terms carefully. You can also find our Privacy Policy here. By accessing and using our Website, you are agreeing to these terms, including the terms of our Privacy Policy and all other associated agreements and policies (collectively, the “Agreement”),

1. OUR PRODUCTS

Products may vary slightly from their pictures. The images of the Products on our Website are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that a device's display of the colors accurately reflects the color of the Products at delivery. As such, your Product may vary slightly from those images.

2. ISSUES WITH PRODUCTS

2.1 Contact Us. If you have any questions or complaints about a Product we’ve shipped please contact us. You can call our customer service team at 1 877 826 3857 or email us at customer.services@bravissimo-usa.com.

2.2 Questions. You may also find our FAQs helpful. These are available here.

3. OUR ‘FIT GUARANTEE’

We promise to find your fit, and we won’t give up until you’re happy. We offer free returns and exchanges from the US, when ordering from our US website – so you can try as many sizes and styles as you want to, to find a bra you love and that feels comfortable. We have an extensive size range, but if we’re not quite the right fit, we can share alternatives.

4. PRICE, PAYMENT, DELIVERY

4.1 Price. The price of each Product (which includes sales tax) will be the price indicated on the
order pages when you placed your order. We take reasonable care to ensure that the price of each Product is correct. If you discover an error, please contact us.

4.2 What happens if we have given an incorrect price. It is always possible that, despite our
best efforts, some of the Products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognized by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.

4.3 When you must pay and how you must pay. We accept payment with Visa, MasterCard,
and American Express cards. You must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.

4.4 The Bravissimo Promise. Under the Bravissimo Promise, you have 28 days from the date of purchase to change your mind. We pay the costs of return. The promise does not apply to Spanx products, once the packaging has been unsealed after you receive them.

4.5 Where we deliver. We deliver to addresses within the USA.

4.6 When we will provide the products. During the order process we will let you know the delivery timescale for the Product. Should a Product become unavailable after order completion, a delay notice will be issued notifying the revised delivery timescale and the right to consent to the delay or to cancel the order for a full refund. Should the delay be indefinite, or is more than 30 days, notification will be issued that the order will automatically be cancelled and refunded unless customer consent is given to the delay.

5. CAMPAIGNS

5.1 All campaigns/sales/promotional offers are subject to availability.

5.2 All offers are online only.

6. OUTLET/SALES

6.1 All campaigns/sales/promotional offers are subject to availability.

6.2 All sale/outlet items will be clearly marked down on the web & are on selected lines only.

6.3 All offers are online only

7. YOUR USE OF THE WEBSITE AND OUR SERVICES

7.1 In order to provide you with the best experience possible when using our Website and accessing our Services, you must agree to the following restrictions:

7.1.1 Don’t Break the Law. You are responsible for understanding and complying with all
applicable local, state, federal and international laws (including minimum age requirements) in regard to the use of our Services. Use of our Services in any way that violates the law, including applicable intellectual property and privacy rights owned by others, as well as local, state, federal, and international laws prohibiting fraud, theft, anti-competitive conduct, harassment, threatening conduct, or any other unlawful acts or crimes against us, another user, or a third party is strictly prohibited.

7.1.2 Don’t Steal our Data or Intellectual Property. The Services and the entire contents,
features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) comprising or relating to our Website are owned by us, our licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website.

Expect for your use of the Website and Services in connection with interacting with us and reviewing and purchasing Products all for your personal, non-commercial purposes, you may not copy, reproduce or distribute any of the contents of our Website. In addition, you may not use any robot, spider, scraper, data mining tools, data gathering and extraction tools, or other automated means to access our Website or Services, or to reverse engineer or attempt to obtain the source code of the Website, or Services.

7.1.3 Don’t Try to Harm Our Systems. Don’t upload, post, email or otherwise transmit any
material that contains software viruses, Trojan horses, worms, time bombs, spiders, cancelbots or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.

7.2 Our Rights To Suspend. If we believe you are misusing our Services or violate the
Agreement in any way, we may, in our sole discretion and without limiting other remedies, limit, suspend, or terminate your use and access to our Services.

8. CONTENT OF OUR WEBSITE

8.1 General Accuracy. While we will exercise reasonable efforts to ensure that the information contained in the Website and provided through our Services is correct and reliable, no warranty, either express or implied, is given as to the accuracy or completeness of that information or any of the results or Services provided through the Website.

8.2 Third Party Services. The Website contains content and services ("Third Party Services") owned, operated, controlled or provided by third party service providers ("TSPs") and not by us. Where appropriate the provision of any Third Party Services to you by any TSP shall be on the terms and conditions of the relevant TSP. It is your responsibility to make yourself aware of such terms and conditions. We exclude any and all liability arising from the provision of any Third-Party Services to you by any TSP and your only remedy for failure to provide such Third Party Services is against the relevant TSP.

8.3 Third-Party Trademarks. All third-party trademarks (including logos and icons) referenced by us remain the property of their respective owners. Unless specifically identified as such, our use of third-party trademarks does not indicate any relationship, sponsorship, or endorsement between us and the owners of these trademarks. All references made by us to third party trademarks are to identify the corresponding third-party goods and/or services and intended to constitute nominative fair use under applicable trademark laws.

8.3 Usernames and Passwords. You may need to register to use any part(s) of the Website or access our Products and Services. We may reject, or require that you change, any user name, password or other information that you provide to us in registering. Your user name and password are for your personal use only and should be kept confidential; you are responsible for any use of your user name and password, and you agree to promptly notify us of any confidentiality breach or unauthorized use of your user name and password, or your Services account.

8.4 Comments, Feedback & Other Submissions. We welcome your comments, reviews and feedback regarding our Website, our Products and our Services. We do not, however, accept confidential or proprietary information. Accordingly, all comments, feedback, ideas, suggestions, materials, information, and other submissions disclosed, submitted or offered to us using this Website or through our Services not confidential. You hereby grant us an unrestricted, perpetual, irrevocable, non-exclusive, fully paid, royalty-free right to exploit and use such materials in any manner and for any purpose, including to improve the Website, Products and Services.

9. GENERAL

9.1 We may assign, transfer, mortgage, charge, subcontract, sublicense or otherwise dispose of the whole or any part of this Agreement without your prior written consent.

9.2 The remedies available to either you or us under these terms shall not limit or exclude any other rights that you or we may have against each other.

9.3 Any failure by us to enforce any of our rights under these terms shall not affect our right to enforce them at a later date.

9.4 If any provision or right under these terms is found to be invalid or unenforceable then the remaining provisions or rights under these terms shall be unaffected as if such invalid or unenforceable part did not exist.

9.5 These terms contain all the terms and conditions between you and us regarding your order. No representation, undertaking, warranties or promise shall be taken to have been given or implied except as set out in these terms or implied by law. These terms do not affect your statutory rights. We reserve the right to change these terms at any time without prior notice to you.

9.6 TO THE EXTENT PERMITTED UNDER APPLICABLE LAW THE SERVICES AND ALL GOODS, SERVICES, PRODUCTS, CONTENT, INFORMATION AND MATERIALS MADE AVAILABLE THROUGH THIS WEBSITE AND OUR SERVICES ARE PROVIDED TO YOU "AS IS" WITHOUT ANY EXPRESS REPRESENTATIONS OR WARRANTIES OF ANY KIND, AND EACH OF THE ASSOCIATED ENTITIES DISCLAIM ALL STATUTORY OR IMPLIED REPRESENTATIONS, WARRANTIES, TERMS AND CONDITIONS WITH RESPECT TO THE WEBSITE, OUR GOODS AND SERVICES, INCLUDING THE REPRESENTATIONS AND WARRANTIES OF SATISFACTORY QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT AND TITLE. TO THE EXTENT PERMITTED UNDER ANY APPLICABLE LAW, UNDER NO CIRCUMSTANCES WILL WE BE RESPONSIBLE OR LIABLE FOR ANY LOSS OR DAMAGES OF ANY KIND, INCLUDING PERSONAL INJURY OR DEATH OR FOR ANY DIRECT, INDIRECT, ECONOMIC, EXEMPLARY, SPECIAL, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL LOSSES OR DAMAGES THAT ARE DIRECTLY OR INDIRECTLY RELATED TO:
a. the Website or our Services;
b. your use of or inability to use the Website or our Services;
c. any action taken in connection with copyright or other intellectual property owners or other rights owners;
d. any injury you sustain directly or indirectly as a result of your use of the Website or our Services or any products or services purchased through the Website;
e. any errors or omissions in the Website’s or the Service’s technical operation; or
f. any damage to any user’s computer, hardware, software, modem, or other equipment or technology, including damage from any security breach or from any virus, bugs, tampering, fraud, error, omission, interruption, defect, delay in operation or transmission, computer line, or network failure or any other technical or other malfunction, including losses or damages in the form of lost profits, loss of goodwill, loss of data, work stoppage, accuracy of results, or equipment failure or malfunction.
The foregoing limitations of liability will apply even if any of the foregoing events or circumstances were foreseeable and even if Bravissimo were advised of or should have known of the possibility of such losses or damages, regardless of whether you bring an action based in contract, negligence, strict liability, or tort (including whether caused, in whole or in part, by negligence, acts of god, telecommunications failure, or destruction of the Service).
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages of the sort that are described above, so the above limitation or exclusion may not apply to you.

9.7 EXCEPT AS MAY BE PROVIDED IN ANY ADDITIONAL TERMS, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL BRAVISSIMO’S TOTAL LIABILITY TO YOU, FOR ALL POSSIBLE DAMAGES, LOSSES, AND CAUSES OF ACTION IN CONNECTION WITH YOUR ACCESS TO AND USE OF THE SERVICE AND YOUR RIGHTS UNDER THESE TERMS, EXCEED AN AMOUNT EQUAL TO THE AMOUNT YOU HAVE PAID BRAVISSIMO TO ACCESS THE SERVICE OR IN CONNECTION WITH THE TRANSACTION(S) THAT UNDERLIE THE CLAIM(S); PROVIDED, HOWEVER, THIS PROVISION WILL NOT APPLY IF A TRIBUNAL WITH APPLICABLE JURISDICTION FINDS SUCH TO BE UNCONSCIONABLE. FOR PURPOSES OF CLARITY, THE PRIOR SENTENCE DOES NOT EXPAND OR LIMIT ANY EXPRESS, WRITTEN PRODUCT WARRANTY THAT IS PROVIDED BY US.

9.8 Except to the extent prohibited under applicable law, you agree to defend, indemnify and hold us harmless from and against all claims, losses, costs and expenses (including attorneys' fees) arising out of (a) your use of, or activities in connection with, the Website and our Services; (b) any violation of this Agreement by you; (c) any use or other exploitation, or failure or omission to use or otherwise exploit, any submission (including any portion thereof) that you post; or (d) any claim that your submission or any use or exploitation thereof caused damage to or infringed upon or violated the rights of a third party, including without limitation past, present or future infringement, misappropriation, libel, defamation, invasion of privacy or right of publicity or violation of rights related to the foregoing.
9.9 Nothing in this Agreement shall give any right or benefit to any person who is not a party to it.

9.10 Massachusetts law governs this Agreement, without regard to the conflict of laws provisions. We make no representation that our Services are appropriate, legal or available for use in locations outside of the United States. If you choose to access our Services, you agree to do so subject to the laws of Massachusetts and the United States. Any legal suit, action, or proceeding arising out of, or related to, the Agreement or the Services shall be instituted exclusively in the federal courts of the United States or the courts of the State of Massachusetts. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

9.11 If you have any questions regarding the meaning or application of this Agreement, please direct such questions to customer.services@bravissimo-usa.com. E-mail communications are not necessarily secure, so please do not include credit card information or other sensitive information in any e-mail to us.

10. EXTERNAL WEBSITES

Our Services may contain links to third-party websites. we have no control over the privacy practices or the content of any of our business partners, advertisers, sponsors, or other websites to which we provide links. As such, we are not responsible for the content or the privacy policies of those third-party websites. You should check the applicable third-party privacy policy and terms of use when visiting any other websites.

11. CHANGES TO THIS NOTICE

We may update the Terms from time to time. When we change this notice in a material way, we will update the version date at the top of this section. For significant changes to this notice we will try to give you reasonable notice unless we are prevented from doing so. Where required by law we will seek your consent to changes in the way we use your personal information.

12. CONTACT US

In the event of any query or complaint in connection with the information we hold about you, you can contact us at:

Eveden Online LLC
Attn: Legal Department
65 Sprague Street
Hyde Park, Massachusetts 02136 USA
customer.services@bravissimo-usa.com

Last Updated: 02/10/2025