1.1 What these terms cover. These are the terms and conditions on which we supply products to you.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us.
INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 Who we are. We are Bravissimo Limited, a company registered in England and Wales. Our company registration number is 03315389 and our registered office is at Imperial Court, Holly Walk, Leamington Spa, Warwickshire, CV32 4YB, United Kingdom. Our registered VAT number is 653135453.
2.2 How to contact us. You can contact us by calling our customer service team at +1 877 826 3857 or by writing to us at firstname.lastname@example.org. You can also speak to a member of our customer service team via our online live chat facility.
2.3 You may also find our FAQs helpful. These are available here.
2.4 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.5 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
2.6 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, or because we have identified an error in the price or description of the product.
2.7 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
3.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that a device's display of the colors accurately reflects the color of the products. As such, your product may vary slightly from those images.
PROVIDING THE PRODUCTS
4.1 Delivery costs. The costs of delivery can be found here.
4.2 Where we deliver. We deliver to addresses within the USA.
4.3 When we will provide the products. During the order process we will let you know the delivery timescale for the product. Should a product become unavailable after order completion, a delay notice will be issued notifying the revised delivery timescale and the right to consent to the delay or to cancel the order for a full refund. Should the delay be indefinite, or is more than 30 days, notification will be issued that the order will automatically be cancelled and refunded unless customer consent is given to the delay.
4.4 Click & Collect collection times. If you have asked to pick up the products from us, you can pick them up from the Bravissimo shop chosen during the order process at any time during that shop’s opening times. Our shop opening hours are available on our website.
4.5 More information about delivery can be found here.
4.6 The Bravissimo Promise. Please note, these terms reflect the promise offered by us to our US customers.
The Bravissimo Promise
28 day period to change your mind.
We pay the costs of return.
4.7 The promise does not apply to Spanx products, once the packaging has been unsealed after you receive them; and
4.8 products sealed for health protection or hygiene purposes (including briefs and swimwear), once these have been unsealed after you receive them;
IF THERE IS A PROBLEM WITH THE PRODUCT
5.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 1 877 826 3857 or email us at email@example.com Alternatively, please speak to one of our staff in-store.
PRICE AND PAYMENT
6.1 Where to find the price for the product. The price of the product (which includes sales tax) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see paragraph 12.3 for what happens if we discover an error in the price of the product you order.
6.2 What happens if we have given an incorrect price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognized by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.
6.3 When you must pay and how you must pay. We accept payment with Visa, MasterCard, Visa Debit, Maestro, Electron and American Express cards. You must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.
6.4 Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. Disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform at http://ec.europa.eu/consumers/odr/.