Help & FAQs

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What are the postage options for items ordered online?

US Delivery - $5 (FREE on orders over $150)

We will only charge you postage once per order, no matter how many parcels we send to you.

How long will my order take to reach me?

Delivery will be made in 14-20 working days.

How can I track my order?

As we post all orders through Royal Mail your parcel will not have a tracking number. You can check what date your parcel was posted to you, just go to 'My Account', log in and look in the 'My Orders' section and all the despatch dates will be shown. Please contact our Customer Services Team by email or by calling us toll free on +1 877 826 3857 if you need any help on checking on your order.

Can I change the delivery address on the order I have just placed?

We try to be speedy when sending your order, so sometimes we may not be able to change the delivery address; however, please always ask and we will do our very best to help.

You can contact our Customer Services Team by email or by calling us at +1 877 826 3857. We will be happy to check to see whether we can change the delivery address for you.

How quickly can I get my order to my US address?

To ensure the safety of our teams, deliveries are taking a little longer than usual. You can expect your order in 14-20 working days. We will send you an email when your order is dispatched.

Can you send my order by courier?

Unfortunately, we do not use a courier service to post our packages, however we always make sure packages are sent as quickly as possible.

Can I have my package delivered to a different address?

Yes of course you can. You can do this by adding a delivery address when placing the order on our website or by requesting this when you call us to place your order.

What do I do if my package doesn’t arrive?

We are pleased to say nearly all our parcels arrive safely and on time (please see our Delivery page for how long your order should take to reach you), however there are a few occasions where this isn’t the case. If this happens, please don’t worry, simply contact our Customer Services team by email or by calling us toll free on +1 877 826 3857

Will my package fit through/into my mailbox?

We want to make sure all your items reach you in perfect condition, so when we pack them we take care not to squash them. We always use the smallest box possible to make sure as many packages as possible fit into mailboxes. If your package doesn’t fit and no one is at home to receive the package, it may need to be picked up from your local delivery office. You should be left a calling card, which will tell you where and when you can collect the package. If you’d prefer, we can send your package to a different delivery address. You can do this either by requesting this when placing your order, or if you have already placed the order please call or email us as soon as possible and if we can change the delivery address before the order is sent, we are more than happy to do this.

What counts as a "safe place"?

When choosing our Standard and Express delivery options, you can nominate a "safe place" at checkout. This is a place where the postman/woman will leave your parcel if you are not in. This can be any secure, weatherproof area of the delivery address that is easily accessible for delivery. Alternatively, you can nominate a neighbour to receive delivery on your behalf. Items are left in nominated safe places at your postman/woman's discretion. You can opt out of this Royal Mail service here.

Will my package incur customs or import duty?

We are happy to let you know that Bravissimo covers any import duties on items being sent to the USA that have been ordered on If you place an order on our UK site, we cannot guarantee this.

Which countries do you deliver to?

From our American website ( we only deliver to US addresses.

From our international webiste ( we deliver to all the countries shown in the list below. If your country is not shown please contact our Customer Services Team by email or by calling +44 (0)1926 459 859.

Antigua and Barbuda
Canary Islands
Cayman Islands
Czech Republic
Falkland Islands
French West Indies
Hong Kong
New Zealand
Saudi Arabia
South Africa
South Korea
Trinidad and Tobago
United Arab Emirates
United Kingdom
Virgin Islands (USA)

Do you send packages to BFPO addresses?

Yes we are happy to send your package to you through the BFPO (British Forces Post Office).

Will you let me know the status of my order?

We always try to keep you updated on the status of your order so we will send you an email, confirming your order has been received, dispatched or returned, or if we need to update you on items in your order at all.

I have ordered a matching set and the top is not in stock to send immediately, will you send the bottoms separately first?

We'll only send out matching accessories when we have the top ready to send too. This means you will receive the whole set, rather than just the bottoms.

What if I am not in when you try to deliver the package?

All deliveries are made with USPS, so if you are not home and the package won’t fit in your mailbox, your mail carrier will leave a card, which will tell you when it will be redelivered.

I wanted all my items in the same package, but some items have a longer estimated delivery time.

We hope to have the items you want in stock at our warehouse, ready to send straight out to you, but some items may either just be coming into stock or be in stock at one of our stores. You can select to have all items in one package by selecting ‘Single Package’ at the checkout and this means we will wait until all items on this order are ready to send from the warehouse. Alternatively we can send the items we have in stock now and then post the others as they come into stock and this still will only cost one delivery charge, whether we post one or multiple packages.

I'm visiting the UK - can I pick up my order from a Bravissimo store?

Unfortunately, you cannot order Click & Collect from outside of the UK.

Can I return something and reserve another item in exchange?

If you would like to return items and exchange them for a different size or style, please email our customer services team, or call us toll free at +1 877 826 3857 so we can reserve the right items for you while we wait for your parcel to arrive back to our warehouse.

Alternatively, you can fill in the details in the exchanges section on the Returns & Exchanges form and we'll place the order for you when we receive the paperwork (exchange is subject to stock availability).

Can you send my order in discreet packaging?

Yes, we can! At checkout, simply select "View Additional Delivery Options" and opt to have your package sent as private and confidential. Your order will arrive in a plain box - ideal for deliveries going to workplaces or shared buildings!