Help & FAQs

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Returns & Exchange

How can I return my order/an item?

Returning items is really simple, all we ask is that you return them to us unworn, with all labels intact, within 28 days. You can do this free of charge by using the freepost label included in your order.

Whether you’ve taken advice from one of our bra fitters or you’ve ordered your usual bra size, it's important that you feel your purchase is comfortable and supportive. If once you’ve worn your bra, you feel it's too uncomfortable, or you are unhappy with it for any reason then we recommend you stop wearing it and contact us so that we can give some further fitting advice or suggest an alternative style. You can call our customer service team at +1 877 826 3857.

Can I return items I bought in a store through the mail?

Yes you can – we understand that returning to a shop is not always possible or convenient. All we ask you to do is return the items to us with a copy of your receipt or invoice (please leave the labels on) and to include a note letting us know whether you would like a refund or an exchange.

I’ve received a defective/incorrect item – what can I do?

We’re really sorry if your order isn’t as it should be. We always try to ensure that the items we send you are in perfect condition and of the highest quality.

If you have a defective item or if there’s anything you’re not happy with, please contact our Customer Services team by email, or call us so we can make things right for you as quickly as possible.

Can I reserve my exchange order online?

Popular styles can sell out quickly, so it’s a good idea to reserve exchange items by calling us at +1 877 826 3857 or by emailing us. We’re sorry to say that you’re not able to reserve exchange items online at the moment but we are working on it, so please bear with us!

Can I return something and reserve another item in exchange?

If you would like to return items and exchange them for a different size or style, please email our customer services team, or call us toll free at +1 877 826 3857 so we can reserve the right items for you while we wait for your parcel to arrive back to our warehouse.

Alternatively, you can fill in the details in the exchanges section on the Returns & Exchanges form and we'll place the order for you when we receive the paperwork (exchange is subject to stock availability).

Can I return items at one of your stores?

We are sorry that we cannot accept items purchased in dollars in our stores.

If you made a purchase in dollars, please return your item by mail (it's free!). All the details can be found here.

Will you notify me when you have refunded my card?

Yes, we’ll send you an email confirming your refund, so you know when the money should appear in your account or on your statement. If you haven’t registered your email address with us, please make a note on your returns form that you would like to be notified and we will be happy to give you a call or drop you a note to let you know.

What is the return policy for sale items?

Returning sale items is no different to non-sale items, so we just ask that you return them to us unworn (with all labels intact) within 90 days.

If you would like to exchange any items, we don’t charge any additional shipping or handling on your exchange order.

How can I track my returns?

You can check to see if your returns have been received by going to My Account, logging in and looking in the My Orders section. This will show you all the returned items that we’ve received. If you need any further help, please contact our Customer Services team by email, or call us.

Why is my item non-returnable?

There are a few styles we’re unable to accept back for health and hygiene reasons. These styles will be clearly called out as non-returnable. This does not affect your statutory rights relating to faulty or misdescribed goods.

I’ve just received an email about a refund but asked for an exchange – why?

Oh dear, this sounds like we might have made a mistake and if so, we’re really sorry. Please contact our Customer Services team by email or call us and we’ll do everything we can to put things right.

Can I return items from different orders together?

Yes, it’s absolutely fine for you to put items from different orders in the same parcel and return them together. Please just include the individual returns forms for each item included, along with details of any items you would like in exchange, or let us know if you’d prefer a refund.

Will my postage be refunded if I cancel my order?

We're sorry, postage cannot be refunded.



We advise what we believe to be a good fit, but only you can know if your bra feels comfortable. If your bra is uncomfortable, please get in touch with us so we can help.