Help & FAQs

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Our Shops

Can I return items at one of your shops?

Returning items that you’ve bought from us online, over the phone or in store is really simple. All we ask is that you return them to us unworn, with all labels intact, within 28 days. You can do this free of charge in the UK by either using the freepost label included in your order, by printing a freepost label from our website or by taking your returns to one of our shops.

If you would like to exchange any items, we don’t charge any additional post and packing on your exchange order. When dropping your return parcel off at the Post Office, please remember to get a proof of postage receipt. This means that we can still provide you with a refund or exchange in the unlikely event that your returned parcel doesn’t get to us.

It’s really important to us that you feel comfortable in the bras that you buy from us so, if once you’ve worn a new bra, you find it uncomfortable or you’re not happy with it for any reason, please stop wearing it and get in touch with us so that we can suggest an alternative size or style. You can call our Customer Services team on 01926 459 859 or visit us at one of our our shops.

Can I collect my order from my local Bravissimo shop?

We offer a Click and Collect service, so you can choose to pay for your order online and then have your order delivered to one of our shops. You just need to add items to your shopping bag and then when you get to the checkout you can select to have your order delivered to a store. Delivery via click and collect takes 2-5 working days and we will email to let you know when your parcel has arrived and is ready for collection.

For more details on how this service works, please see our Delivery page.