Current vacancies
Customer & Commercial Analyst
Job Title:**** Customer & Commercial Analyst
Contract: Fixed term contract for up to 12 months, 37.5 hours per week (Hybrid working - min. 2 days in HQ)
Salary: £30k-£45k depending on experience
About Bravissimo
Owned by Wacoal, Bravissimo is an award-winning multi-channel retailer who provide lingerie, swimwear and nightwear for women who wear a D to L cup. We have 25 shops in the UK, along with a well-established ecommerce operation. Since being founded in 1995 our purpose has remained the same; to inspire our customers to feel confident and uplifted, offering an amazing choice of beautiful styles and colours. We want our customers to feel celebrated, to feel like they belong and that Bravissimo is their place that they want to shout about!
Bravissimo Benefits
Up to 25 days holiday, plus flexible use of bank holiday allowance
The opportunity to buy up to 5 additional days holiday each year
Access to free and confidential 24/7 employee support from Retail Trust
50% discount on full priced items for you, your family & friends, up to a limit
Healthcare Cash Plan for you and up to 4 children through MediCash
Employer pension contributions up to 6%
Life Assurance
Long service awards after 5 years’ service
Access to discounts at many retailers, day out destinations and gyms through Retail Trust and MediCash
Free on-site parking at Bra HQ
Hybrid working (minimum of 2 days per week in the office)
About the Role
You will:
Own all facets of customer insight analysis and reporting, including providing customer behavioural, engagement, campaign and purchase insights
Utilise Bravissimo’s data to give a complete view of customer behaviour
Highlight issues, opportunities and make recommendations to drive improvements in commercial performance and customer experience
Build and maintain reporting tools to monitor performance
Coordinate the cost budget for marketing, supporting the creation of the cost budget and ongoing reporting of actual spend Work closely with GAIN to provide additional customer insights required
Review the impact of campaigns and CRM activity on customer behaviour and commercial performance, including identifying key measurement outcomes to define the success of projects
Understand Bravissimo's commercial objectives and trading conditions, using these to inform decision making
Identify and size the profitability of relevant trading opportunities
Support measurement of the incremental impact of our marketing activities, through design and implementation of robust test frameworks.
Support the wider Marketing team on various tactical & strategic project initiatives
Key stakeholder in delivering personalisation across stores and online
Lead the sales budgeting process for UK and US Ecom
Our customers are at the heart of everything we do, so we all spend regular time with our customers to understand what is important, whether that’s working in stores, taking calls in customer services or stocktaking at our warehouse. We are all in it together – We are Bravissimo!
About You
Minimum 2 years in Data Analysis and Reporting
Excellent Excel and database skills
Experience in data manipulation, BI systems
Experience of using Faststats an advantage
Highly numerate
Degree level education in a maths or science subject is desirable
Good attention to detail
Able to interpret data to present the story and the ‘so what?’
Confident presenter, comfortable dealing with senior stakeholders
Team player with excellent communication skills
Interested?
If this sounds like the perfect role for you, we would love to hear from you. To apply, click the ‘Apply Now’ button below. This will take you to another page where we will ask you to submit a CV and a letter which should include why you would like to work for Bravissimo, what you could bring to the role & what it is about this role that excites you!