Several weeks ago I walked into your Guildford store after looking into your brand, and I must say I had high expectations. That usually inevitably ends with disappointment. However, nothing could be further from the truth in this case.
I was greeted by Lucy who listened so well as I disclosed how terribly embarrassed and frustrated I have been for years due to feeling like a 'freak' for having a large bust and not being able to find bras that fit properly in the usual high street stores, as well as many people's attitude toward my 'ample bosom'. The back ache, embarrassment and irritation had reached a climax before coming into your store and after receiving probably the best customer service I have ever had from Lucy, I walked out again about an hour later feeling a foot taller (physically and emotionally) with no back pain at all. UNBELIEVABLE!!!
Not only does Lucy really know her stuff - that was obvious in the way she was able to get me the perfect size and fit of bra that was actually really pretty on the first go, as well as explaining all the ins and outs of how to make sure it’s the right fit etc. - but because of her reassuring, kind and very 'human' manner, I was able to really relax and feel at last like a 'normal' woman. To someone who has not felt embarrassed by her body for most of her adult life, feeling normal would probably not be something to celebrate, but for me it was the best gift. I am a 32 H or HH cup, and Lucy explained to me that there are women much larger than me who come into the store regularly. In fact, when I told her that I couldn't find any bras bigger than a G or GG cup during a recent visit to M&S she seemed genuinely alarmed, which made me feel so much better.
After having a good cry (several times), just because I felt so able to talk to Lucy about how I have felt about my bust size and the years that I've struggled to find attractive good fitting bras, and after Lucy returned to me with a box of tissues, some clothes from the store to try on over my new bra, I was good to go.
I am so grateful to Bravissimo and to Lucy for providing such an amazing buying experience. I have genuinely never had such a positive experience buying anything from any store ever before. I love what your store does, making larger breasted women feel that they have as much right to beautiful properly fitting bras and clothes as all other women. But, I am especially thankful that you have staff like Lucy who so obviously love their job and who actually really care and are so intelligent in the way they help their customers. I know this mail has been rather gushing, but every word of it is genuine and no I am not related to Lucy ;) just a fan of great customer service.
A massive thank you to Lucy and Bravissimo