Returns are taking a little longer for our warehouse team to process at the moment – we are working through all your returns, exchanges and refunds as quickly as we can. Please expect your return to take 10 days to be processed once we receive it into our warehouse, but if it takes a little longer than this please bear with us, we will process it as soon as we can. If it has been more than 14 days since you posted your return, please do get in touch with us.
Whether you've taken advice from one of our bra fitters or you've ordered your usual bra size, it's important that you feel your purchase is comfortable and supportive. If once you've worn your bra, you feel it's too uncomfortable, or you are unhappy with it for any reason then we recommend you stop wearing it and contact us so that we can give some further fitting advice or suggest an alternative style.
Click here for more FAQs regarding returns and exchanges.
We hope that you will be pleased with your order but, if you are not, we are happy to refund or exchange items. All we ask is that you return them to us unworn, with all the original labels, within 60 days. We will process returned items within 10 days of them arriving in our warehouse.
Briefs and Swimwear - We are more than happy for you to try on any briefs or swimwear to see how they fit and look however we do ask that you please try these items on over your own underwear in the interests of both health and hygiene. If you need to return them for any reason we are able to accept them as long as they are unworn and still have the tags on. This policy does not affect your statutory rights relating to faulty or misdescribed goods. We always want you to be happy with your purchases so if in doubt please contact our Customer Service team on 01926 459 859 for more information.
We offer FREE returns within the UK
Use the freepost label included in your order, or you can generate a label to print at home or take to the post office here. Don't worry if you don't have a printer, you can create a label which will be emailed to you, and the Post Office will print it for you.
If you are looking to exchange any items no further postage and packaging charges will be incurred.
Bravissimo will insure your parcel if you obtain a free proof of postage certificate from the Post Office (UK customers only).
If you are returning all items you have ordered, we will also refund your standard postage and packaging costs in accordance with the Consumer Contract Regulations, as long as you let us know. This can be by calling us on 01926 459 859 or emailing us at email@example.com within 14 days of receiving your order to let us know. You will still have 60 days to return your order to us in this case.
We aim to process your return within 10 days of it arriving at our warehouse, but it may take a little longer.
Returning items purchased in store via post
How to return items purchased in store via the post:
Find your order number – you can find this on your paper receipt, or within the My Account section of our website if you gave your details when you made your purchase in store.
Package up the items you wish to return securely in a box or jiffy bag. Please include a note in the package with your order number, name and address (this can be hand written, we don’t need anything fancy!), or a copy of the receipt if you have access to a copier.
Fill in your information (order number, personal details and your reason for return).
This will generate a returns label you can print at home if you have a printer, or a QR code you can take into the Post Office to print for you if not.
Take your order to the Post Office and it will be returned to us. We will be in touch via email once your refund has been processed – this usually takes around 10 working days.
If you are unsure about any of these instructions, or if you wish to exchange your items rather than get a refund for them, please don’t hesitate to get in touch via phone, live chat or email and we will give you a hand getting your items back to us.
Exchange your order
If you would like to exchange any of the items you have ordered there are no further postage and packaging charges to pay.
This can be done in store, by email, using our Live Chat service or by calling 01926 459 859.
We'll ask you to confirm the delivery address for the exchange order, and then we'll hold the stock for you until your returned parcel has been received and processed.
When returning goods from overseas please mark your package as clearly as possible RETURNED GOODS, not forgetting to pay your return postage.
The address your parcel needs to be returned to is: Bravissimo, Unit 7-8 Spa Park, Juno Drive, Leamington Spa, Warwickshire, CV31 3AJ, United Kingdom.
Please ensure that all parcels are securely sealed and are only returned on a standard airmail service and always obtain a certificate or receipt of posting.
Please note that we are unable to accept parcels that have been returned to us via a courier service, insured postal service or any other service that requires a signature upon receipt.